Katherine Bourdage
Cottage Grove,MN
Summary
Experienced server with a strong background in guest service, POS order entry, payment processing, and table service. Known for calm communication, menu knowledge, and supporting smooth, high-volume dining operations.
Overview
24
24
years of professional experience
Work History
Server
Jerseys bar and grill
Inver Grove Heights, Minnesota
03.2015 - 09.2016
- Delivered exceptional customer service to enhance guest satisfaction.
- Assessed guest satisfaction and addressed service concerns through calm, professional communication.
- Delivered food and drinks while confirming special requests and table needs.
- Took accurate dine-in, carryout, and beverage orders using POS systems.
- Set up tables, restocked supplies, and ensured clean dining and service areas.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server Trainer
Famous Dave's Bar-B-Que
Woodbury, Minnesota
04.2000 - 07.2005
- Trained new servers on Famous Dave's barbecue menu and guest service standards.
- Coached servers on suggestive selling, order accuracy, and guest satisfaction.
- Evaluated trainee performance throughout training to pinpoint areas for improvement.
- Demonstrated POS order entry and payment processing during restaurant service.
- Oversaw service floor and provided corrective feedback to servers during peak dining periods.
- Delivered high-quality service to a high volume of daily customers.
- Assessed trainee performance during training to highlight areas for improvement.
Server
Famous Dave's Bar-B-Que
Minneapolis, Minnesota
04.1997 - 07.2004
- • Greeted guests at Famous Dave's Bar-B-Que with friendly, prompt service.
- • Delivered food and beverages, ensuring special requests were met and table needs anticipated.
- • Monitored guest satisfaction, addressing service concerns with calm, professional communication to enhance dining experience.
- Assisted fellow servers during peak dining hours to ensure efficient service.
- • Set tables, restocked supplies, and kept dining and service areas clean
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Host/Server
Applebee's Grill + Bar
Woodbury, Minnesota
10.1992 - 03.1996
- Greeted guests and managed seating flow at busy hospitality venue
- Seated guests and managed waitlists in the dining room.
- Presented menus and guided guests through host station procedures
- Answered reservation calls and maintained accurate waitlist records
- Coordinated table assignments with servers and kitchen staff to streamline service flow
- Monitored dining room readiness and supported smooth service transitions
- Resolved guest concerns with calm, courteous communication
- Took food and beverage orders for Applebee's guests accurately.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served meals and drinks while supporting Applebee's table service standards.
- Coordinated with kitchen and bar teams on Applebee's order timing.
- Processed payments and closed guest checks using Applebee's point of sale.
- Maintained clean host stand, dining room, and entrance at Applebee's.
- Trained new employees on operational procedures to ensure consistent service quality.
- Maintained a professional demeanor to foster positive guest interactions and encourage orders.
Education
Master of Science - Negotiation And Conflict Resolution
Creighton University
Omaha, NE05-2016
Bachelor of Science -
Concordia University
St.Paul, Mn05-2001
Associate of Arts - Hospitality Management
Normandale Community College
Minneapolis, MN05-1996
Skills
- Table service
- Guest service
- Order entry
- Payment processing
- POS systems
- Menu comprehension
Timeline
Server
Jerseys bar and grill
03.2015 - 09.2016
Server Trainer
Famous Dave's Bar-B-Que
04.2000 - 07.2005
Server
Famous Dave's Bar-B-Que
04.1997 - 07.2004
Host/Server
Applebee's Grill + Bar
10.1992 - 03.1996
Master of Science - Negotiation And Conflict Resolution
Creighton University
Bachelor of Science -
Concordia University
Associate of Arts - Hospitality Management
Normandale Community College