Katherine Brewer
Houston,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Duck N Bao
Houston, Texas
12.2024 - Current
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Provided exceptional service to high volume of daily customers.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Fine Dining Server
Chikahan
Houston, Texas
01.2025 - 03.2025
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Explained current menu items, describing ingredients and cooking methods upon request.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked back with customers to ensure satisfaction with each course.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Server
Sushi Yoto
Houston, Texas
05.2024 - 12.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted other servers when needed during peak periods.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Bussed and reset tables as needed between seating's.
- Trained new employees to perform duties.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Legends
Houston, Texas
09.2021 - 05.2024
- Enthusiastically greeted customers, answered questions, and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Sterling High School
Baytown01-2011
Skills
- Exceptional customer service
- Fine dining experience
- Bottle service
- Upselling skills
- Attention to detail
- Complaint resolution
- Adaptability and flexibility
- Problem solving
Timeline
Fine Dining Server
Chikahan
01.2025 - 03.2025
Server
Duck N Bao
12.2024 - Current
Server
Sushi Yoto
05.2024 - 12.2024
Server
Legends
09.2021 - 05.2024
High School Diploma -
Sterling High School