Administrative professional with experience in scheduling, front-desk operations, phone support, insurance verification, billing support, and EMR/EHR documentation in fast-paced healthcare settings. Skilled in managing records, coordinating with patients and staff, and handling high-volume administrative tasks with accuracy. Bilingual in Spanish with strong experience supporting efficient day-to-day operations in remote and computer-based environments.
Work History
Certified Medical Assistant/ X-ray
3 Years 6 Months
Baylor Scott and White Healthcare | 01.2023 - 07.2026
Collected patient histories and maintained accurate records to ensure compliance and support efficient daily operations.
Managed patient check-in, chart verification, and paperwork to keep front-desk workflow organized.
Verified insurance coverage, scheduled appointments, and provided phone support to facilitate smooth administrative processes.
Used EMR systems, Outlook, Excel, and Teams to maintain accurate documentation and scheduling workflows.
Certified Medical Assistant/ X-ray
3 Years 6 Months
Baylor Scott and White Healthcare | 01.2023 - 07.2026
Collected patient medical histories and maintained compliant records to ensure high-quality patient care
Collected accurate patient medical histories and maintained thorough, compliant records, supporting high-quality patient care
Verified insurance, scheduled patients, and supported clinic operations.
Operated radiologic equipment safely, adhering to ALARA standards to protect patient and staff safety
CMA/Billing
5 Years 11 Months
Sridhar P Reddy Gastroenterology | 01.2017 - 12.2022
Completed patient intakes, recorded vital signs, and documented symptoms in EMR systems to ensure accurate patient information.
Updated patient accounts and answered billing questions to enhance patient understanding and satisfaction.
Completed patient intakes, recorded vital signs, and documented symptoms in EMR systems.
Adapted to changing workflows and supported clinic needs through effective management of administrative and patient-facing tasks.
CMA/Billing
5 Years 11 Months
Sridhar P Reddy Gastroenterology | 01.2017 - 12.2022
Completed patient intakes, measured vital signs, and documented symptoms in EMR systems to maintain accurate clinical records and support patient care
Obtained referral authorizations for procedures, ensuring correct CPT/ICD coding and payer requirements for timely approvals
Updated patient accounts and assisted with billing inquiries, effectively communicating coverage details to patients to minimize billing errors
Obtained referral authorizations for procedures, verifying correct CPT/ICD coding and payer requirements to facilitate timely approvals