Katherine Burnham
Redmond,OR
Summary
Dedicated Patient Service Representative with over 4 years of experience in providing excellent patient care. Adept in developing and implementing new processes, with strong communication and collaboration skills.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
St. Charles Medical Center
Bend, OR
11.2021 - Current
- Handled all patient scheduling, outreach and appointment management for eight providers in Outpatient Behavioral Health.
- In the first six months, cleared two year backlog of ROADS reporting, continued accurate reporting to Oregon Health Authority monthly.
- Developed new scheduling system that became standard operating procedure for both Bend and Redmond clinics, reducing no-shows and late cancellations.
- Updated patient forms, verified insurance coverage and created estimates for each individual session at time of scheduling, ensuring accuracy and confidentiality.
Office Manager
Promotional Products Northwest
Bend, Oregon
11.2015 - 11.2021
- Facilitated all communication with customers and vendors, relayed important and time sensitive information clearly and concisely.
- Proficient in Quickbooks, excel and all billing related matters, including creating invoices, processing payments, paying vendors and collecting on past due invoices
- Implemented new record keeping procedures to streamline our ordering and bookkeeping systems.
- Create, track and finalize all orders to make sure deadlines were met.
- Track inventory, order and stock all supplies when needed.
Manager
Tan Republic
Bend, Oregon
10.2011 - 10.2015
- Managed a team of 20+ employees, with duties that included weekly scheduling, approving time off requests and finding coverage when an employee called out
- Maintained and ordered product and supplies for 5 salon locations
- Liaised between all clients, staff and owners, regarding billing, membership, complaints, etc.
- Extensive experience in customer billing including setting up accounts, taking payments and calling on past due invoices
Education
Associate of Science - Psychology
Portland Community College
Portland, OR12-2023
Timeline
Patient Service Representative
St. Charles Medical Center
11.2021 - Current
Office Manager
Promotional Products Northwest
11.2015 - 11.2021
Manager
Tan Republic
10.2011 - 10.2015
Associate of Science - Psychology
Portland Community College