Katherine Campbell
Williamsport,PA
Summary
Detailed-Oriented Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Sales Representative
Bastian Tire And Auto Centers
09.2010 - Current
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs..
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Financial Advisor
PNC Bank
09.2007 - 06.2010
- Facilitated new client onboarding process and investment account setup.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
Education
Bachelor of Arts - Communications
Slippery Rock University of Pennsylvania
Slippery Rock, PA06.2002
Skills
- Account Servicing
- Business Development
- Client Account Management
- Process Improvement
- Customer Needs Assessment
- Sales Closing
- Customer Service
- Product Promotions
Timeline
Sales Representative
Bastian Tire And Auto Centers
09.2010 - Current
Financial Advisor
PNC Bank
09.2007 - 06.2010
Bachelor of Arts - Communications
Slippery Rock University of Pennsylvania
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