Katherine Carrillo
Bloomfield,NJ
Summary
Dynamic sales associate with proven expertise in customer engagement and merchandise promotion, honed at New Balance and Nike Factory Store. Excelled in building customer loyalty through exceptional service and persuasive selling, enhancing repeat business. Skilled in cash handling and merchandising, adept at multitasking and teamwork. Demonstrated ability to improve sales floor efficiency and contribute to team training.
Overview
5
5
years of professional experience
Work History
Sales Associate
New Balance
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Nike Factory Store
05.2019 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bloomfield High School
Bloomfield, NJ06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Cash Handling
- Flexible Schedule
- Client Service
- Product Sales
- Sales Training
- Merchandising understanding
- Friendly and Helpful
- Adaptable and Flexible
- Flexible Hours
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
New Balance
05.2024 - Current
Sales Associate
Nike Factory Store
05.2019 - 05.2024
Bloomfield High School
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