Katherine Castro
Raleigh,NC
Summary
Dynamic leader and adept sales strategist with a proven track record at Bjs Wholesales Club, enhancing membership engagement and driving profitability through innovative sales analysis and customer service excellence. Expert in inventory management and adaptability, demonstrating a goal-oriented mindset and team leadership, significantly contributing to organizational growth. Results-oriented professional in the service sales sector, known for productivity and efficient task completion. Skilled in client relationship management, negotiation, and strategic planning. Excel at communication, problem-solving, and adaptability to excel in fast-paced environments and meet diverse customer needs. Result-driven Membership Sales Representative with relevant experience in driving member acquisition and retention. Possess outstanding communication skills, adept at building strong relationships with members to boost loyalty and satisfaction. Strong track record of developing strategic initiatives to increase membership sales and effectively meeting organizational goals. Demonstrated ability in enhancing overall member experience through proactive service and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Membership Sales Representative
Bjs Wholesales Club
Raleigh, NC
07.2022 - Current
- Established pricing guidelines for different types of memberships.
- Assisted in creating new programs and initiatives related to member engagement.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Maintained accurate records of customer information and interactions.
- Generated reports on membership sales performance for management review.
- Provided excellent customer service to ensure satisfaction with membership services.
Cash Office Clerk
Bjs Wholesales Club
Raleigh, NC
08.2021 - Current
- Performed financial calculations for amounts due, interest charges and balances.
- Performed daily deposits into bank accounts as per store policy.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Conducted audits to ensure compliance with company policies and procedures.
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Complied with all safety procedures and regulations set forth by the company.
- Received and recorded cash, checks and transfers.
DSD Receiver
Food Lion Grocery
Durham, NC
05.2020 - 06.2021
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Received and processed product shipments in accordance with established procedures.
- Organized deliveries by sorting and stocking receivables
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Inspected incoming merchandise for quality assurance, quantity accuracy, and adherence to customer specifications.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Recorded receiving data into company system accurately and promptly.
- Organized stockroom shelves according to item size, type, style, or product code.
Produce Manager
Food Lion Grocery
Creedmoor , NC
04.2018 - 10.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Replenished, rotated and culled displays several times daily.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained department equipment and advised general manager of equipment repair needs.
- Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Trimmed, washed, and bundled produce.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Organized weekly meetings with team members to discuss goals and objectives related to job performance.
- Participated in quarterly inventory counts and conducted inventories.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
Produce Clerk
Food Lion Warehouse
Morrisville, NC
04.2013 - 04.2018
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
- Rotated stock to maintain freshness.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Organized displays of fresh fruits and vegetables in the store.
Cashier
Food Lion Grocery
Morrisville, NC
03.2012 - 04.2013
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Francisco De Zela
Peru12-2009
Skills
- Membership processing
- Product and service sales
- Adaptability to change
- Goal-oriented mindset
- Customer service
- Teamwork
- Team leadership
- Self motivation
- Inventory management
- Multitasking
- Teamwork and collaboration
- Sales analysis
Languages
Spanish
Full Professional
Timeline
Membership Sales Representative
Bjs Wholesales Club
07.2022 - Current
Cash Office Clerk
Bjs Wholesales Club
08.2021 - Current
DSD Receiver
Food Lion Grocery
05.2020 - 06.2021
Produce Manager
Food Lion Grocery
04.2018 - 10.2020
Produce Clerk
Food Lion Warehouse
04.2013 - 04.2018
Cashier
Food Lion Grocery
03.2012 - 04.2013
High School Diploma -
Francisco De Zela