Katherine Chan
Springfield,NJ
Summary
High-performing sales professional with 15 years of customer service expertise, and a reputation for pairing strong sales instincts with genuine, people-centered communication. Recognized for her commitment to going above and beyond, driving growth, strengthening client relationships, and delivering standout customer experiences in every role she takes on.
Overview
4
4
years of professional experience
Work History
Account Executive
Yelp
San Francisco, California
04.2025 - 12.2025
- Consulted with local business owners to understand their goals and recommend tailored Yelp advertising solutions to drive customer acquisition.
- Built and managed a high-volume outbound sales pipeline; conducted daily prospecting and discovery calls to generate new business.
- Delivered clear, value-focused product presentations and negotiated advertising packages to close deals.
- Consistently met or exceeded monthly revenue targets and activity metrics in a fast-paced, quota-driven environment.
- Leveraged CRM and AI-driven tools to track leads, optimize outreach, and improve conversion rates.
Medical Office Associate II
Atlantic Medical Group Gastroenterology
Summit, New Jersey
06.2022 - 03.2025
- Managed patient check-in, check-out, appointment scheduling, and procedure coordination while ensuring accuracy, efficiency, and a positive patient experience.
- Reviewed patient charts to determine appropriate surgical locations, required medical clearances, and pre-procedure medication adjustments.
- Handled high-volume phone communication, providing clear guidance to patients and documenting all interactions thoroughly in the EMR for continuity of care.
- Developed and maintained detailed Excel tracking systems to monitor provider procedure block utilization, pending patient scheduling, waitlist management, and administrative errors—identifying trends and operational gaps that informed team process improvements.
Education
Bachelor of Arts - History And Classics
University of Massachusetts Amherst
Amherst, MA05-2016
Skills
- Sales proficiency
- Business development strategies
- Account management
- Pipeline management
- Customer relationship management
- Contract negotiation
- Supervision and leadership
- Effective communication
- Organization and time management
- Attention to detail
Accomplishments
New Yorker That Never Sleeps Award — Yelp | July 2025
Recognized for exceptional dedication and performance, demonstrating a relentless work ethic, consistent overachievement, and commitment to going above and beyond in a fast-paced sales environment.
Recognized for exceptional dedication and performance, demonstrating a relentless work ethic, consistent overachievement, and commitment to going above and beyond in a fast-paced sales environment.
Timeline
Account Executive
Yelp
04.2025 - 12.2025
Medical Office Associate II
Atlantic Medical Group Gastroenterology
06.2022 - 03.2025
Bachelor of Arts - History And Classics
University of Massachusetts Amherst