Katherine Clapper
Aspen,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Risk and Benefits Specialist
Pitkin County
12.2022 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- FMLA Leave educates employees on how it works and the benefits of our Pitkin Leaves
- Workers Compensation
- Accidents
- Invoicing
- Day-to-day employee interactions
Landfill Scale House Technician
Pitkin County
02.2018 - 12.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
Customer Service Representative
FedEx
09.2012 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Manager
City Market
09.2008 - 08.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Binghamton High School
Binghamton, NYSkills
- Benefits Explanation
- Employee Relations
- FMLA Comprehension
- Organizational Skills
- Customer Service
- Open Enrollment
- Leave Management
- Adaptability
Timeline
Risk and Benefits Specialist
Pitkin County
12.2022 - Current
Landfill Scale House Technician
Pitkin County
02.2018 - 12.2022
Customer Service Representative
FedEx
09.2012 - 02.2018
Customer Service Manager
City Market
09.2008 - 08.2012
High School Diploma -
Binghamton High School
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