Katherine Cole
Cooperstown,NY
Summary
Proven leader and innovative problem-solver, excelled at The Farmers' Museum by enhancing operational efficiency and customer satisfaction. Expert in team collaboration and adept in multitasking, significantly improved service delivery through critical thinking and organizational skills. Demonstrates a commitment to excellence and a positive attitude, driving results with a keen eye for detail and a mastery in communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
MIT
Stewart's Shops
Cooperstown, NY
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Operations Assistant
Farmers Museum and Fenimore Art Museum
Cooperstown, NY
01.2021 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
Executive Chef Partner
AO Fox Hospital
Oneonta, NY
07.2023 - 04.2024
Executive Chef
The Blue Mingo Grill
Cooperstown, NY
05.1997 - 07.2020
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
Education
Bachelor - Business Management in Non For Profit
Southern Arizona
Arizona Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Certification
CPR, AED, SERVSAFE
Timeline
MIT
Stewart's Shops
04.2024 - Current
Executive Chef Partner
AO Fox Hospital
07.2023 - 04.2024
Operations Assistant
Farmers Museum and Fenimore Art Museum
01.2021 - Current
Executive Chef
The Blue Mingo Grill
05.1997 - 07.2020
Bachelor - Business Management in Non For Profit
Southern Arizona