Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher
Katherine Constanza

Katherine Constanza

Wyandanch,NY

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Resourceful package handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

4
4
years of professional experience

Work History

Server

Red Lobster
04.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Roma Pizzeria
02.2022 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Package Handler

UPS Customer Center
09.2021 - 01.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Shift Supervisor

Sbarro's Pizzeria
09.2020 - 05.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Education

Brentwood High School
Brentwood, NY

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Sales expertise
  • Relationship Management
  • Foreign language proficiency
  • Front-of-house display creation
  • Reliability
  • Multitasking
  • Adaptable and Flexible
  • Reliable and Responsible
  • Team Leadership
  • Excellent Communication

Languages

Spanish
Native or Bilingual

Timeline

Server

Red Lobster
04.2022 - Current

Server

Roma Pizzeria
02.2022 - 03.2022

Package Handler

UPS Customer Center
09.2021 - 01.2022

Shift Supervisor

Sbarro's Pizzeria
09.2020 - 05.2021

Brentwood High School

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Katherine Constanza