Katherine Courtney
Oklahoma City,OK
Summary
Dedicated and detail-oriented professional looking to switch careers with 10+ years of customer service and managing others in fast-paced environments that require multi-tasking while maintaining a friendly and positive attitude.
Overview
13
13
years of professional experience
Work History
Loss Mitigation Operations Associate
Midlad Mortgage
04.2024 - Current
- Cross-trained within multiple sub-departments, with a specialized focus in funds posting.
- Train others and use quality control measures in all sub-departments trained in.
- Work reports based on audit findings in funds posting to research systemic failures that lead to issues with tasking and codes not progressing correctly.
- Do research on human error within Loss Mitigation to help determine best course of action with plan failure or completion when present.
Teacher
Mid-Del School District
07.2022 - 07.2023
- Collaborated with fellow teachers to ensure academic standards were met during instruction.
- Developed and taught lesson plans and made adjustments based on child interest levels.
- Used conflict resolution daily to better manage classroom behaviors.
- Mastered multiple software to give students the best education possible.
Server
The Cheesecake Factory
07.2013 - 05.2022
- Designated trainer and team lead.
- Cross-trained for multiple positions.
- Coordinate between guests, management, and cooks to ensure customer satisfaction.
- Billing and payment processing.
Intern
The Education and Employment Ministry
08.2020 - 05.2021
- Worked within the confines of confidentiality.
- Gave presentations and taught participants in a cognitive-behavioral class.
- Helped participants find felon-friendly employment and housing.
- Helped input data into the various system used and filed paperwork.
Education
Bachelor of Arts - Social Work
University of Oklahoma
Norman12-2021
Associate of Arts - Sociology
Oklahoma City Community College
Oklahoma City05-2019
Skills
- Leadership and Teamwork
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Verbal and written communication
- Customer Service
- Documentation Abilities
- Data Entry Skills
- Microsoft Office and Google Suite
Timeline
Loss Mitigation Operations Associate
Midlad Mortgage
04.2024 - Current
Teacher
Mid-Del School District
07.2022 - 07.2023
Intern
The Education and Employment Ministry
08.2020 - 05.2021
Server
The Cheesecake Factory
07.2013 - 05.2022
Associate of Arts - Sociology
Oklahoma City Community College
Bachelor of Arts - Social Work
University of Oklahoma