Katherine Cutts
Birmingham
Summary
Dynamic Shift Manager with extensive experience at McDonald's Valluzio, Co., excelling in cash handling and employee training. Proven track record in enhancing team productivity and fostering a customer-centric environment. Committed to workplace safety and operational excellence, consistently inspiring teams to achieve high standards of service and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Valluzio, Co
08.2024 - Current
- Resolved escalated customer issues while upholding company values and standards.
- Trained and mentored new employees on policies, procedures, and responsibilities for seamless integration.
- Delegated tasks effectively to enhance overall team performance and productivity.
- Fostered positive work environment through open communication and constructive feedback.
- Maintained compliance with health and safety regulations to ensure a safe workplace.
- Excelled across all store positions, providing backup support to front-line staff as needed.
- Demonstrated strong work ethic and commitment to excellence, inspiring team members to perform at their best.
Shift Manager/Key Holder
Two Dough Girlz Pizzeria
03.2023 - 05.2024
- Trained new employees on company policies and job-specific tasks to ensure success in roles.
- Oversaw cash handling procedures, maintaining accurate transaction records to prevent discrepancies.
- Delegated tasks among team members based on strengths, enhancing productivity levels.
- Maintained store cleanliness throughout shifts to create a welcoming atmosphere for customers and staff.
- Managed inventory levels to ensure adequate stock and minimize waste during operations.
- Assisted customers with inquiries promptly and professionally, bolstering brand reputation for service excellence.
- Ensured compliance with company standards and local health regulations during each shift.
Shift Manager/Key Holder
KBP Foods
08.2022 - 06.2023
- Trained new employees on company policies and job-specific tasks to ensure success in roles.
- Oversaw cash handling procedures, maintaining accurate transaction records and preventing discrepancies.
- Delegated tasks among team members based on strengths, enhancing overall productivity levels.
- Maintained store cleanliness to create a welcoming atmosphere for customers and staff.
- Managed inventory levels, ensuring adequate stock for efficient operations and minimizing waste.
Deli Clerk
Flying J Travel Center
07.2021 - 09.2022
- Greeted customers at counter, addressing requests and inquiries efficiently.
- Measured, weighed, sliced, and packaged deli products to minimize waste.
- Maintained safe working environment by adhering to food safety guidelines.
- Monitored product dates and rotated stock to prevent spoilage.
- Enhanced workflow efficiency through effective multitasking and task prioritization.
- Restocked supplies and prepared ingredients during downtime for high-demand periods.
Cashier
McDonald's Valluzio, Co.
03.2020 - 06.2021
- Greeted customers upon entry and addressed needs promptly.
- Welcomed customers and assessed needs to provide tailored assistance.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
- Worked flexible schedule and additional shifts to support business demands.
Education
No Degree - Social Work
Alabama A&M University
Normal, ALGeneral Studies
West End High School
Birmingham, AL05.1998
Skills
- Cash handling and decision-making
- Customer service orientation
- Employee training and development
- Workplace safety management
Certification
Serve Safe 2024-2028
Timeline
Shift Manager
McDonald's Valluzio, Co
08.2024 - Current
Shift Manager/Key Holder
Two Dough Girlz Pizzeria
03.2023 - 05.2024
Shift Manager/Key Holder
KBP Foods
08.2022 - 06.2023
Deli Clerk
Flying J Travel Center
07.2021 - 09.2022
Cashier
McDonald's Valluzio, Co.
03.2020 - 06.2021
No Degree - Social Work
Alabama A&M University
General Studies
West End High School
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