Katherine De La Rosa
Waller
Summary
Organized and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to achieve team objectives. Motivated receptionist with three years of diverse experience contributing effectively to all aspects of administrative activities. Recognized for exemplary time management, prioritization skills, and a robust work ethic that consistently drives results.
Overview
5
5
years of professional experience
Work History
Insurance Coordinator
Pearl Shine Dental Clinic
07.2023 - 10.2024
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Dental Assistant/Receptionist
Dentist At Rock Creek
06.2021 - 10.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Chiropractic Administrative Assistant/Receptionist
Waller County Chiropractic
01.2020 - 10.2021
- Monitored patient flow, escorted patients to appropriate room and obtained initial patient information.
- Organized and prioritized daily work to meet patients' needs and run smooth provider schedules.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
Receptionist
Republic Gymnastics And Dance
06.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduling new clients
- Setting up classes for new clients
Education
High School Diploma -
Waller High School
06.2019
Skills
- Team Collaboration
- Patient Data Gathering
- Patient Schedule Management
- Insurance claims processing
- Insurance verification
- Microsoft office
- Account management
- Bilingual in English and Spanish
- Private insurance
- Organizing and prioritizing work
- Records management
- Data entry
- Telephone Skills
- Visitor Check-In
- Records Preparation
- Organization Skills
- Making Appointments
- Appointment Confirmation
- Confirming Transactions
- Sorting and Labeling
Languages
Spanish
Native or Bilingual
Timeline
Insurance Coordinator
Pearl Shine Dental Clinic
07.2023 - 10.2024
Dental Assistant/Receptionist
Dentist At Rock Creek
06.2021 - 10.2022
Chiropractic Administrative Assistant/Receptionist
Waller County Chiropractic
01.2020 - 10.2021
Receptionist
Republic Gymnastics And Dance
06.2019 - 01.2020
High School Diploma -
Waller High School
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