Summary
Overview
Work History
Education
Skills
Timeline
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Monica Jimenez

Garfield,NJ

Summary

Dynamic professional with a proven track record at Kreiner Dental, excelling in insurance coordination and customer service. Expert in leveraging bilingual skills and computer proficiency to enhance operational efficiency and patient satisfaction. Achieved significant reductions in paper use through digital system implementation, demonstrating exceptional multitasking abilities and a commitment to innovation.

Overview

5
5
years of professional experience

Work History

Insurance Coordinator

Kreiner Dental
12.2023 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Improved operational workflows by introducing digital filing systems, significantly reducing paper use.

Assistant Office Manager/Treatment Coordinator

Diamond Braces
06.2020 - 10.2023
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.

Education

Bachelor of Business - Business Administration And Management

University of Phoenix
Jersey City, NJ
05-2017

Skills

  • Multitasking Abilities
  • Insurance verification
  • Customer service and assistance
  • Bilingual (Spanish)
  • Team collaboration
  • Computer proficiency

Timeline

Insurance Coordinator

Kreiner Dental
12.2023 - Current

Assistant Office Manager/Treatment Coordinator

Diamond Braces
06.2020 - 10.2023

Bachelor of Business - Business Administration And Management

University of Phoenix

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Monica Jimenez