Katherine Derring

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided customer service when addressing client inquiries or concerns via phone calls or email.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Organizing meetings and appointments
• Tracking payments and hours
• Created, maintained and updated filing systems for paper and electronic documents.
• Keeping office organized
• Increased customer satisfaction by providing personalized fashion advice and recommendations.

· Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.

· Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care along with staff.

· Followed pet care instructions for dietary needs and medication requirements.

· Accomplished multiple tasks within established timeframes such as staff scheduling, payroll and full inventory.

· Provided prompt email responses regarding service inquiries including daycare, boarding and grooming services.

· Implemented additional services such as boarding and additional grooming services.

· Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.

· Assumed responsibility for training both in room staff and receptionist positions.

· In charge of making sure all vaccination records are up to date

· Ensured all canine medical records were up to date in order to uphold sanitary expectations.

• Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
• Provided dogs with exercise and fresh air to promote dog health.
• Led dogs away from hazards, obstacles, and other animals to protect safety.
• Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
• Made owners comfortable with care by following instructions and meeting dog needs.
• Provided dog with water for adequate hydration on longer walks.
• Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.

• Maintained a safe and clean environment for the dogs by monitoring them and keeping the room clean.
• Managed up to 50 dogs of varying breeds and sizes, providing attentive care.
• Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs and temperaments.
• Evaluated dogs during trials to see if they were fit for daycare and or boarding.
• Assisted with training dogs in basic commands to help them with mental stimulation throughout the day.
• Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
• Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
• Conducted puppy play groups to teach new pet owners how to properly socialize and care for their newest family member.