Katherine Drahnak
Pittsburgh,PA
Summary
Proactive and adaptable Hospitality Manager with a marked history of success in operations management, team building, and employee enrichment. Offering 10+ years of progressive experience combined with adept problem-solving skills. Consistent record of surpassing goals.
Overview
22
22
years of professional experience
Work History
Hourly Manager
DiAnoia's Eatery
Pittsburgh, PA
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant General Manager
Distrikt Restaurants Pittsburgh
Pittsburgh, PA
10.2018 - 04.2021
- Oversight of daily operations for two food and beverage outlets, and private events
- Facilitated successful interdepartmental communications between hotel and restaurant operations
- Cultivated performance-based culture with focus on individual accountability, goal attainment, and team achievement.
- Formed and curated productive business relationships with vendors, reps, and coordinators
- Maintained well-controlled inventory with minimal losses by enforcing solid monitoring and management structures.
- Daily reconciliation of all financial transactions and proper recording procedures of sales
- Responsible for hiring, performance review, disciplinary action, and scheduling for staff of 15+
Fine Dining Server
Fairmont Hotels & Resorts
Pittsburgh, PA
11.2015 - 07.2018
- Provided gracious and anticipatory hospitality in two separate fine dining restaurant concepts with 3 distinct meal periods
- Integral team member of corporate training program and opening of new restaurant concept
- Consistently refined service skills and knowledge of cuisine, wine, and spirits through attendance of optional and mandatory training within restaurant and hotel
Shift Supervisor
Spice Island Tea House
Pittsburgh, PA
04.2002 - 07.2015
- Assisted upper management to improve daily operational standards
- Created and implemented comprehensive and effective training program and updated/revised employee manual
- Scheduling of front of house employees
- Facilitated and lead staff meetings
Education
Liberal Arts And General Studies
Community College of Allegheny County
Pittsburgh, PATheater Arts
High School For Creative And Preforming Arts
Pittsburgh, PASkills
- Team Leadership Expertise
- Outstanding Interpersonal Skills
- Guest Relations Management
- Service Prioritization
- Scheduling
- Inventory Control
Timeline
Hourly Manager
DiAnoia's Eatery
05.2022 - Current
Assistant General Manager
Distrikt Restaurants Pittsburgh
10.2018 - 04.2021
Fine Dining Server
Fairmont Hotels & Resorts
11.2015 - 07.2018
Shift Supervisor
Spice Island Tea House
04.2002 - 07.2015
Liberal Arts And General Studies
Community College of Allegheny County
Theater Arts
High School For Creative And Preforming Arts