Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Drahnak

Pittsburgh,PA

Summary

Proactive and adaptable Hospitality Manager with a marked history of success in operations management, team building, and employee enrichment. Offering 10+ years of progressive experience combined with adept problem-solving skills. Consistent record of surpassing goals.

Overview

22
22
years of professional experience

Work History

Hourly Manager

DiAnoia's Eatery
05.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.

Assistant General Manager

Distrikt Restaurants Pittsburgh
10.2018 - 04.2021
  • Oversight of daily operations for two food and beverage outlets, and private events
  • Facilitated successful interdepartmental communications between hotel and restaurant operations
  • Cultivated performance-based culture with focus on individual accountability, goal attainment, and team achievement.
  • Formed and curated productive business relationships with vendors, reps, and coordinators
  • Maintained well-controlled inventory with minimal losses by enforcing solid monitoring and management structures.
  • Daily reconciliation of all financial transactions and proper recording procedures of sales
  • Responsible for hiring, performance review, disciplinary action, and scheduling for staff of 15+

Fine Dining Server

Fairmont Hotels & Resorts
11.2015 - 07.2018
  • Provided gracious and anticipatory hospitality in two separate fine dining restaurant concepts with 3 distinct meal periods
  • Integral team member of corporate training program and opening of new restaurant concept
  • Consistently refined service skills and knowledge of cuisine, wine, and spirits through attendance of optional and mandatory training within restaurant and hotel

Shift Supervisor

Spice Island Tea House
04.2002 - 07.2015
  • Assisted upper management to improve daily operational standards
  • Created and implemented comprehensive and effective training program and updated/revised employee manual
  • Scheduling of front of house employees
  • Facilitated and lead staff meetings

Education

Liberal Arts And General Studies

Community College of Allegheny County
Pittsburgh, PA

Theater Arts

High School For Creative And Preforming Arts
Pittsburgh, PA

Skills

  • Team Leadership Expertise
  • Outstanding Interpersonal Skills
  • Guest Relations Management
  • Service Prioritization
  • Scheduling
  • Inventory Control

Timeline

Hourly Manager

DiAnoia's Eatery
05.2022 - Current

Assistant General Manager

Distrikt Restaurants Pittsburgh
10.2018 - 04.2021

Fine Dining Server

Fairmont Hotels & Resorts
11.2015 - 07.2018

Shift Supervisor

Spice Island Tea House
04.2002 - 07.2015

Liberal Arts And General Studies

Community College of Allegheny County

Theater Arts

High School For Creative And Preforming Arts

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Katherine Drahnak