Olivia Steele
Kenosha,WI
Summary
A dynamic leader with proven expertise in staff management and customer service honed at Texas Roadhouse Restaurant. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Skilled in multitasking and adaptability, consistently achieving significant improvements in employee engagement and service delivery.
Overview
4
4
years of professional experience
Work History
Hourly Manager
Texas Roadhouse Restaurant
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Host
Texas Roadhouse Restaurant
03.2021 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Server
Texas Roadhouse Restaurant
11.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported theneeds of 22-person wait staff who attended to thespecific needs of countless customers daily for abusy restaurant with social relevancy and intentionality.
Education
Bachelor of Arts - Business
UW Parkside
Kenosha, WI06-2027
Skills
- Customer service
- Team collaboration
- Team leadership
- Multitasking proficiency
- Decision-making
- Adaptable to change
- Complex Problem-solving
- Detail-oriented
- Professional appearance
- Staff management
Timeline
Hourly Manager
Texas Roadhouse Restaurant
03.2023 - Current
Server
Texas Roadhouse Restaurant
11.2022 - 03.2023
Host
Texas Roadhouse Restaurant
03.2021 - 03.2023
Bachelor of Arts - Business
UW Parkside
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