Katherine Duke
Naples,ID
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Athletica
11.2023 - Current
- Answer incoming calls , providing frontline customer support and service transactions.
- Encourage prospective customers sign up for services.
- Give tours of the facility which includes sauna, sunbeds, juice bar, advanced equipment and more.
- Develop strong relationships with customers by providing personalized assistance and support.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
Customer Service Representative / Assistant Manager
Planet Fitness
04.2021 - 11.2023
- Sold merchandise using company POS system and handling cash receipts.
- Trained people to give tours of the facility.
- Responsible for opening and closing of the facility.
Customer Service Representative
Fitness Connection
12.2019 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Set up and activated customer accounts.
Customer Service Representative
Planet Fitness
03.2019 - 12.2019
- Runner up in customer sign-up competition.
- Performed duties beyond expectation, warranting an excellent Letter of Recommendation.
Part-Time Retail Associate
Buckle / Pink
01.2017 - 01.2019
- Worked part-time during college.
- Helped customers find and purchase merchandise.
Volunteer Counselor
Naples Equestrian Challenge
01.2013 - 01.2015
- Led and supervised teams of handicapped children as they learned to ride horses, play games, and interact.
Education
Associates of Arts Degree (AA) - General
Florida Southwestern College
Naples, Florida05.2019
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- High-energy attitude
- Professional telephone demeanor
- Active Listening
- Positive and professional
- Customer Service
- Account updating
- Data Entry
Certification
- Microsoft Specialist.
Affiliations
- Multiple Horseback Riding Awards (jumping.)
- Social Media Enthusiast.
Timeline
Customer Service Representative
Athletica
11.2023 - Current
Customer Service Representative / Assistant Manager
Planet Fitness
04.2021 - 11.2023
Customer Service Representative
Fitness Connection
12.2019 - 04.2020
Customer Service Representative
Planet Fitness
03.2019 - 12.2019
Part-Time Retail Associate
Buckle / Pink
01.2017 - 01.2019
Volunteer Counselor
Naples Equestrian Challenge
01.2013 - 01.2015
Associates of Arts Degree (AA) - General
Florida Southwestern College
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