Katherine Eidson
Irmo,SC
Summary
Results-focused Practice Manager with expertise in revenue cycle management and claims processing. Enhanced operational efficiency by developing patient payment plans and streamlining office processes. Excelled in managing high-volume tasks while improving patient satisfaction and resolving billing issues.
Overview
21
21
years of professional experience
Work History
Practice Manager
THOMAS P. JONES, DMD/Family Dental Health
Sumter/Irmo, SC
05.2013 - Current
- Processed insurance claims and conducted research and appeals for complex cases, ensuring timely reimbursement for patients.
- Resolved outstanding insurance and billing issues, enhancing account accuracy and patient satisfaction.
- Provided pre-estimate information to patients and helped them maximize insurance benefits based on their current plan.
- Executed daily bank deposits and prepared operational activity reports, maintaining financial accuracy.
- Coordinated office needs with sales contacts, scheduling maintenance for building units to support operational efficiency.
- Organized office training and continuing education sessions, enhancing staff knowledge and skills.
- Functioned as the main contact for all office business, providing direct reports to the dentist.
Receptionist
DERMATOLOGY AND SKIN SURGERY
Sumter, SC
06.2012 - 05.2013
- Scheduled and confirmed daily appointments, adjusting to physician requirements.
- Verified insurance information, communicating billing details to patients.
- Directed patient inquiries and prescription refill requests to appropriate parties, ensuring timely responses.
- Resolved patient and clerical discrepancies, enhancing accuracy in patient records.
- Processed patient payments as back-up support for check-out desk operations.
- Maintained focus on customer service while excelling in multi-tasking within high-volume environment.
- Implemented pre-populated patient information forms in Nextech EMR, improving record management efficiency.
Office Assistant
PHIFER EYE
Monroe, NC
02.2009 - 09.2011
- Scheduled and confirmed daily appointments, improving patient flow and satisfaction.
- Managed communication of patient and physician inquiries, ensuring timely responses and clarity.
- Scanned, organized, updated patient chart information during EMR transition, facilitating smoother access and continuity of care.
- Conducted daily visual field screening tests to assess patient conditions.
- Checked contact lenses and glasses for accuracy prior to patient dispensing.
Program Manager, Meetings
AMERICAN ACADEMY OF OTOLARYNGOLOGY – HEAD AND NECK SURGERY FOUNDATION
Alexandria, VA
10.2008 - 12.2008
- Coordinated logistics and maintained contracts for 20+ small meetings and annual gatherings, ensuring seamless execution.
- Managed all aspects of VIP travel for over 100 physician members attending annual meetings, ensuring timely and comfortable arrangements.
- Led selection process for new housing and registration vendor for annual meeting, enhancing service quality and member experience.
- Collaborated with vendors to manage details for annual meeting and ancillary events.
- Addressed member inquiries related to housing registration, travel, and meeting scheduling.
Meeting Specialist
AMERICAN ACADEMY OF OTOLARYNGOLOGY – HEAD AND NECK SURGERY FOUNDATION
Alexandria, VA
05.2007 - 10.2008
- Coordinated onsite registration for small and mid-size meetings, improving guest experience and operational flow.
- Established master accounts with 14 annual meeting hotels to streamline accommodations.
- Monitored registration and housing reports, refining policies to elevate compliance and attendee satisfaction.
- Designed housing and registration forms for VIP events, delivering clear travel instructions and personalized itineraries.
- Allocated earned complimentary rooms for a $6 million meeting, optimizing budget management.
Meetings Administrative Coordinator
AMERICAN ACADEMY OF OTOLARYNGOLOGY – HEAD AND NECK SURGERY FOUNDATION
Alexandria, VA
05.2006 - 05.2007
- Monitored deposits and payments for meetings department contractors, ensuring accurate financial records and compliance
- Tracked corporate support payments and issued invoices to exhibitors, ensuring timely processing of up to $1,000,000
- Facilitated Board Committee tasks, enhancing operational efficiency for Director and Associate Director
- Staffed the academy office during Annual meeting, addressing on-site inquiries from attendees and exhibitors professionally
Restaurant Supervisor/Guest Services Representative
RENAISSANCE CHARLOTTE SUITES HOTEL
Charlotte, NC
03.2005 - 02.2006
- Supervised daily restaurant operations and staff activities at a hospitality venue.
- Managed reservations and optimized table assignments to enhance guest satisfaction.
- Trained and mentored new staff on service standards and menu knowledge, fostering team competency and service quality.
- Collaborated with executive management to implement "manager on duty" program, improving operational oversight and guest experience.
- Received July 2005 Associate of the Month award for commitment to guest satisfaction.
Education
B.S. - Hospitality Management
East Carolina University
Greenville, NC05-2005
Skills
- Revenue cycle management
- Claims processing
- EMR systems management
- Data analytics
- Process improvement
- Team leadership
- Relationship management
- Problem solving
- Strategic business planning
Professional Development
- ASAE Convention Center Operation Program, 2008
- Washington Conference for Administrative Assistants, 2006
Timeline
Practice Manager
THOMAS P. JONES, DMD/Family Dental Health
05.2013 - Current
Receptionist
DERMATOLOGY AND SKIN SURGERY
06.2012 - 05.2013
Office Assistant
PHIFER EYE
02.2009 - 09.2011
Program Manager, Meetings
AMERICAN ACADEMY OF OTOLARYNGOLOGY – HEAD AND NECK SURGERY FOUNDATION
10.2008 - 12.2008
Meeting Specialist
AMERICAN ACADEMY OF OTOLARYNGOLOGY – HEAD AND NECK SURGERY FOUNDATION
05.2007 - 10.2008
Meetings Administrative Coordinator
AMERICAN ACADEMY OF OTOLARYNGOLOGY – HEAD AND NECK SURGERY FOUNDATION
05.2006 - 05.2007
Restaurant Supervisor/Guest Services Representative
RENAISSANCE CHARLOTTE SUITES HOTEL
03.2005 - 02.2006
B.S. - Hospitality Management
East Carolina University