Katherine Erickson
Juneau,AK
Summary
Dynamic Office Manager at Willoughby Wealth Partners with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in scheduling and office administration, I excel in multitasking and clear communication, ensuring seamless workflows and effective team collaboration. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Office Manager
Willoughby Wealth Partners
Juneau, AK
09.2014 - 03.2026
- Coordinated office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling and calendar for senior management, optimizing time allocation and meeting efficiency.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Childrens Advocate
AWARE
Juneau, AK
08.2013 - 05.2014
- Advocated for children's rights through individual assessments and tailored support plans.
- Collaborated with multidisciplinary teams to create effective intervention strategies for at-risk youth.
- Facilitated workshops on child development and advocacy for parents and community members.
- Provided crisis intervention services, ensuring immediate support and resources for children in distress.
- Empowered parents through education on effective parenting techniques, leading to strengthened family relationships.
- Connected families with appropriate community services to enhance overall support systems available.
- Provided emotional support to children during difficult periods, promoting resilience and positive coping strategies.
Medical Billing Administrator
Wellspring
Juneau, AK
09.2001 - 09.2013
- Processed medical claims efficiently, ensuring accuracy and compliance with industry standards.
- Managed patient billing inquiries, resolving discrepancies promptly to enhance customer satisfaction.
- Utilized billing software to streamline invoicing processes and maintain up-to-date records.
- Collaborated with healthcare providers to finalize documentation for accurate claim submissions.
- Ensured timely follow-up on unpaid claims, reducing outstanding balances through proactive communication.
- Contributed to higher patient satisfaction rates by promptly addressing and resolving billing inquiries or disputes.
- Maintained patient confidentiality, adhering to HIPAA regulations while managing sensitive medical information.
Education
High School Diploma -
Juneau Douglas High School
Juneau, AKSkills
Customer service
Office management
Organizational skills
Office administration
Data entry
Clear oral/written communication
Billing
Scheduling and calendar management
Mail handling
Information protection
Teamwork and collaboration
Attention to detail
Multitasking and organization
Timeline
Office Manager
Willoughby Wealth Partners
09.2014 - 03.2026
Childrens Advocate
AWARE
08.2013 - 05.2014
Medical Billing Administrator
Wellspring
09.2001 - 09.2013
High School Diploma -
Juneau Douglas High School