Katherine Faulk
Waverly Hall,Georgia
Summary
A general manager with (10+) years of operations management experience within the restaurant industry, specializing in staff development, sales forecasting, and organizational leadership. I have a proven track record of building and managing a diverse high performance team, including winning a "top 200 GM award" for Wendys for 3 years in row [2018, 2019, 2020], while breaking record sales. Adept at identifying process improvement opportunities to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
HoneyBaked Ham
06.2023 - Current
- Scheduling
- Hiring and training sales associates
- Controlling labor
- Walkthroughs to ensure cleanliness
- Inventory Counts
- Truck/Vendor orders
- Production of Hams and Turkeys
- Controlling cash flow into and out of the store
- Customer Service
- Ensuring associates are following health and safety guidelines; as well as store policies
General Manager
Wendys
05.2022 - 05.2023
General Manager
Wendys
01.2013 - 05.2022
- Explored new ways to streamline operations and drive revenue and profit, growth.
- trained (20+) staff members on expectations for customer service, store policies, and health and safety compliance.
- Handled all customer complaints, quickly resolving any issues.
- Performed multiple walkthroughs daily, to ensure the restaurant met health department (and company) guidelines for cleanliness and food safety.
- Responsible for daily forecasting, scheduling, labor control, inventory and waste management, ordering and delivering of truck and vendor orders, managing period budgets, P&L statements, and managing all cash flow coming into, and out of, the restaurant.
- ServSafe certified; up to date.
Education
High School Diploma -
Central High School
Phenix City, AL05.2008
Skills
- Customer Service
- Having the ability to create and retain staff, while creating a fun and safe work environment
Timeline
Assistant Manager
HoneyBaked Ham
06.2023 - Current
General Manager
Wendys
05.2022 - 05.2023
General Manager
Wendys
01.2013 - 05.2022
High School Diploma -
Central High School
Similar Profiles
Stevon SpoolStevon Spool
Manager at HoneyBaked HamManager at HoneyBaked Ham
Theresa CoasterTheresa Coaster
Manager at Honeybaked Ham StoreManager at Honeybaked Ham Store
Jim CooperJim Cooper
Franchise Business Consultant at The HoneyBaked Ham CoFranchise Business Consultant at The HoneyBaked Ham Co
Annabel McDonaldAnnabel McDonald
Cashier / Customer Service at HoneyBaked Ham Co.Cashier / Customer Service at HoneyBaked Ham Co.
Karen M. FerroneKaren M. Ferrone
Director, Enrollment Technology and Strategy at SymetraDirector, Enrollment Technology and Strategy at Symetra