Katherine Ferguson
FRX Craft Cannabis
Canton,OH
9
years of professional experience
Dedicated Dispensary Agent with proven skills in customer complaint resolution and order fulfillment. Committed to enhancing the shopping experience through efficient transaction processing and proactive customer support ensuring customer satisfaction.
Work History
Dispensary Agent
1 Year 8 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience..
- Processed transactions efficiently, ensuring compliance with regulatory requirements.
- Collaborated with team members to optimize inventory management and product displays.
- Trained new staff on operational procedures and customer service standards.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Dispensary Agent
9 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Engaged in continuous learning about industry trends to better serve clientele.
- Monitored stock levels and reported discrepancies to management for timely resolutions.
Residential House Manager
6 Years 6 Months- Supervised daily operations to ensure compliance with health and safety standards.
- Implemented process improvements that enhanced overall workflow efficiency within the facility.
- Organized staff schedules and coordinated training sessions to optimize team performance.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
Education
High School Diploma
No Degree - Psychology
Skills
Customer service and care
Complaint resolution
Order fulfillment
Documenting information
Organizational skills
Record keeping
Internet savvy
Positive attitude
Timeline
Dispensary Agent
FRX Craft Cannabis
01.2025 - CurrentRead More
Dispensary Agent
Ohio Cannabis Company
01.2024 - 10.2024Read More
Residential House Manager
Midwest Health Services
04.2017 - 10.2023Read More
Field High School
High School Diploma
Read More
Stark State College
No Degree from Psychology
Read More