Katherine Figueroa
Mount Dora,FL
Summary
Professional with more than 5 years' experience managing busy, high-volume workplaces who is dedicated to giving exceptional customer service. I'm excited to put my great problem-solving, organizing, and customer-centric abilities to work as an auto claims representative for Liberty Mutual Insurance, supporting and guiding clients through the claims process and ensuring they receive the highest level of customer care they deserve.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
We Transport USA
11.2022 - 10.2023
- Managed day-to-day business operations.
- Planned, designed, and scheduled phases for projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Licensed Realtor®
EXP Realty, LLC
08.2020 - 09.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Communicated with clients to understand property needs and preferences.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated, facilitated, and managed real estate transactions.
Broker Assistant / Licensed Realtor®
Heirloom Realty, LLC
04.2018 - 07.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Associate of Science - Dental Assisting
Thompson Institute
Philadelphia, PA12.2010
Skills
- Exceptional oral and written communication
- Excellent time management abilities
- Strong problem-solving and critical thinking
- Proficient in multiple systems and virtual environments
- Skilled in cross-functional negotiations
- Solid Customer Relations
Languages
Spanish
Native or Bilingual
Certification
- Licensed Florida Real Estate Sales Associate - 2009 / Current
Timeline
Project Manager
We Transport USA
11.2022 - 10.2023
Licensed Realtor®
EXP Realty, LLC
08.2020 - 09.2022
Broker Assistant / Licensed Realtor®
Heirloom Realty, LLC
04.2018 - 07.2021
Associate of Science - Dental Assisting
Thompson Institute
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