Katherine Frederick
Bridgewater,MA
Summary
Highly efficient in customer service, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Stoico/Firstfed YMCA
06.2022 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
After-School Program Leader
Stoico/Firstfed YMCA
09.2022 - 06.2023
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Clerk
Frank Smith Insurance & Real Estate
09.2020 - 06.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Elementary Education
Bridgewater State University
Bridgewater, MA05.2027
High School Diploma -
Joseph Case High School
Swansea, MA06.2023
Skills
- Handling Payments
- Customer Satisfaction
- Sales Expertise
- Educational Strategies
- Instructional Techniques
- Life Skills Development
Timeline
After-School Program Leader
Stoico/Firstfed YMCA
09.2022 - 06.2023
Camp Counselor
Stoico/Firstfed YMCA
06.2022 - Current
Clerk
Frank Smith Insurance & Real Estate
09.2020 - 06.2022
Elementary Education
Bridgewater State University
High School Diploma -
Joseph Case High School
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