Katherine Frias
Pawtucket
Summary
Healthcare Practice Manager and Certified Medical Assistant with 4+ years of experience across clinical operations, patient coordination, and revenue cycle management. Proven leader in optimizing workflows, implementing customized EMR systems, and delivering high-quality patient experiences in fast-paced private practice and urgent care settings. Bilingual in English and Spanish with a strong reputation for professionalism, efficiency, and patient-centered care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Practice Manager / Patient Coordinator
Elate Wellness
Andover
05.2023 - 09.2025
- Led daily operations of a private medical practice, overseeing scheduling, patient flow, and provider support to ensure efficient, high-quality care.
- Coordinated end-to-end patient care from intake through follow-up, serving as the primary liaison between patients and providers.
- Managed billing, payment processing, and coding within a self-pay model, supporting accurate revenue cycle management.
- Designed and implemented a customized EMR system, improving documentation accuracy, workflow efficiency, and compliance.
- Trained and supported staff on EMR use, HIPAA compliance, and best practices for patient care and operations.
- Maintained a high standard of patient satisfaction through clear communication, organization, and proactive problem-solving.
Certified Medical Assistant
Lincoln & North Smithfield Urgent Care
Lincoln
05.2022 - 04.2023
- Conducted patient intake, vital signs, and medical history documentation in EMR systems.
- Administered injections and assisted with diagnostic testing and clinical procedures.
- Coordinated prescription refills and communicated with pharmacies to support continuity of care.
- Educated patients on medications, procedures, and aftercare instructions.
- Maintained a safe, organized, and compliant clinical environment in a high-volume urgent care setting.
Certified Medical Assistant
University Gastroenterology
Providence
01.2022 - 04.2022
- Supported providers with patient preparation and clinical procedures.
- Collected vitals and patient histories for accurate EMR documentation.
- Ensured exam rooms were sanitized, stocked, and prepared to support efficient patient flow.
Medical Assistant
Thundermist Health Center
West Warwick
09.2020 - 08.2021
- Performed phlebotomy, EKGs, and comprehensive patient intake.
- Assisted with wound care, dressing changes, and provider-directed procedures.
- Supported clinic operations by coordinating patient flow and maintaining accurate documentation.
Medical Assistant Extern
Lincoln Technical Institute
Lincoln
07.2020 - 08.2020
- Assisted with minor surgical procedures, pap smears, and diagnostic testing.
- Performed urinalysis, phlebotomy, pediatric assessments, and nebulizer treatments.
- Provided patient education and supported providers during clinical visits.
Education
Certified Medical Assistant Program -
Lincoln Technical Institute
Lincoln, RI12.2020
High School Diploma -
Highlander Charter School
Providence, RI12.2018
Skills
- EMR systems
- Microsoft Office Suite
- Practice operations & workflow optimization
- Staff training & supervision
- Patient coordination & scheduling
- Billing & coding (self-pay practices)
- Revenue cycle support
- EMR design & implementation
- HIPAA compliance
Certification
- Certified Medical Assistant (CMA)
- CPR Certified
- Phlebotomy Certified
Languages
- English
- Spanish
Timeline
Practice Manager / Patient Coordinator
Elate Wellness
05.2023 - 09.2025
Certified Medical Assistant
Lincoln & North Smithfield Urgent Care
05.2022 - 04.2023
Certified Medical Assistant
University Gastroenterology
01.2022 - 04.2022
Medical Assistant
Thundermist Health Center
09.2020 - 08.2021
Medical Assistant Extern
Lincoln Technical Institute
07.2020 - 08.2020
Certified Medical Assistant Program -
Lincoln Technical Institute
High School Diploma -
Highlander Charter School