Katherine Frix
Carrollton,GA
Summary
Highly motivated professional with several years of entrepreneurial and customer service experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients.. Comfortable working independently and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. I am looking for an a company that will allow me to use my current skills as well as learn as much as possible.
Overview
10
10
years of professional experience
Work History
Owner
Kats Meow Custom Designs
Carrollton, GA
10.2023 - Current
- Organized events such as trade shows and conferences.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strong customer relationships to encourage repeat business.
Billing Assistant
Life Line EMS
Carrollton, GA
02.2021 - 02.2023
- Prepared documents, invoices and reports as required.
- Checked and opened bills and invoices.
- Reviewed invoices for accuracy before submitting payment.
- Researched discrepancies between statements and invoices.
Call Center Representative
Superior Processing
Kennesaw, GA
08.2020 - 02.2021
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled 30 plus appointments a day.
Sales Associate
Pugmire Ford
Carrollton, GA
01.2019 - 07.2020
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
BDC Representative
Scott Evans Nissan
Carrollton, GA
06.2014 - 07.2016
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
Education
High School Diploma -
Central High School
Carrollton, GA05-2013
Skills
- Business Management
- Administrative Oversight
- Customer Relations
- Business Administration
- Relationship Building
- Sales closing
- Customer Service
References
References available upon request.
Timeline
Owner
Kats Meow Custom Designs
10.2023 - Current
Billing Assistant
Life Line EMS
02.2021 - 02.2023
Call Center Representative
Superior Processing
08.2020 - 02.2021
Sales Associate
Pugmire Ford
01.2019 - 07.2020
BDC Representative
Scott Evans Nissan
06.2014 - 07.2016
High School Diploma -
Central High School
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