Katherine Castro
Doral,FL
Summary
Proven leader and effective communicator, adept at fostering team unity and enhancing customer satisfaction at Box Lunch. Excelled in money handling and compassionate communication, achieving a notable increase in transaction accuracy. Demonstrated exceptional decision-making skills, contributing to a significant improvement in store operations and staff morale.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Box Lunch
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Vans
12.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Superviser
Vans
Doral
06.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Journeys Kidz
Doral, FL
04.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate Of Arts - Architecture
Miami Dade College
DoralSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Technology Proficiency
- Problem- Solving Skills
- Artist
- Compassionate communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Box Lunch
12.2024 - Current
Sales Associate
Vans
12.2024 - 01.2025
Superviser
Vans
06.2023 - 08.2024
Assistant Manager
Journeys Kidz
04.2022 - 01.2023
Associate Of Arts - Architecture
Miami Dade College