Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Githens

Littleton,CO

Summary

Highly motivated, accomplished healthcare professional, looking to join a team where I can apply my skills and learn a new field.

Overview

14
14
years of professional experience

Work History

Customer Service Navigator (Remote)

UNITED HEALTHCARE
03.2021 - 10.2024
  • Responsible for a panel of over 700 United Healthcare Medicare and Medicaid members
  • Received inbound calls and made outbound calls daily
  • Researched and resolved member’s claim issues
  • Reviewed medical benefits with the member ensuring the member was educated on all available benefits
  • Researched available community resources for the member including resources for utilities, food and shelter
  • Ensured compliance standards were being met while documenting member’s grievances and appeals
  • Discussed and compared alternate plans available if the member’s current plan was not meeting their needs
  • Worked to resolve medical coordination of benefits issues
  • Maintained a relationship with members over time to ensure their needs were continuously met
  • Attended training courses on a regular basis for skill enhancement

LASIK Technician/Refractive Surgery Coordinator

SKYLINE VISION CLINIC AND LASER CENTER
07.2020 - 09.2020
  • Assisted in the examination of prospective refractive surgery patients for a variety of procedures, including LASIK, PRK, Intraocular Collamer Lens Placement, and Clear Lens Extraction
  • Performed multiple diagnostic tests including the Wavelight Vario Topolyzer, Pentacam Topography, IOL Master and Tonometry
  • Performed Wavelight Contoura calculations
  • Educated prospective patients on the different types of refractive surgeries available and the associated risks, benefits and alternatives
  • Prepared surgery paperwork including consent forms, detailed pre and postoperative instructions and operative reports
  • Reviewed pre and postoperative instructions, financing options and consent forms with the patients
  • Scheduled surgeries and postoperative appointments

Pre-Op Technician/Surgery Coordinator

EYE ASSOCIATES OF COLORADO SPRINGS
04.2011 - 03.2019
  • Prepared patients for upcoming ophthalmic surgery - reviewing instructions, preparing and reviewing consent forms and history and physical forms
  • Performed multiple diagnostic tests including IOL Master, A-Scan Biometry (Immersion technique) and Pentacam Topography
  • Prepared Intraocular Lens Calculations including Toric IOL and Post-Refractive Surgery
  • Scheduled a variety of ophthalmic surgeries including Cataract, Pterygium, Blepharoplasty, and Laser
  • Worked closely with both Scheduler and Purchaser at Pinnacle Surgery Center providing surgery schedules, patient demographics, insurance information, special lens orders
  • Assisted in training new employees to the surgery department
  • Ordered and arranged delivery of post-surgery gifts for six ophthalmologists
  • Attended ophthalmic equipment training/courses whenever available

Education

Certified Medicare and Retirement Professional -

United Healthcare
01.2023

Nidek Epic Training - undefined

Marco Technologies
01.2006

Sterile Technique Course - undefined

Colorado Springs Surgery Center
01.2001

Two Years at the University -

University of Colorado At Colorado Springs
01.1993

High School Graduate -

Coronado High School
01.1991

Skills

  • Enthusiastic Personality
  • Interpersonal Communication Skills
  • Quality Customer Service
  • Able to complete projects on time with a high attention to detail
  • Good rapport with patients of all ages and backgrounds
  • Excellent knowledge of MARx, EHR/EMR Experienced with ICD-10 and HIPAA Guidelines

Timeline

Customer Service Navigator (Remote)

UNITED HEALTHCARE
03.2021 - 10.2024

LASIK Technician/Refractive Surgery Coordinator

SKYLINE VISION CLINIC AND LASER CENTER
07.2020 - 09.2020

Pre-Op Technician/Surgery Coordinator

EYE ASSOCIATES OF COLORADO SPRINGS
04.2011 - 03.2019

Nidek Epic Training - undefined

Marco Technologies

Sterile Technique Course - undefined

Colorado Springs Surgery Center

Certified Medicare and Retirement Professional -

United Healthcare

Two Years at the University -

University of Colorado At Colorado Springs

High School Graduate -

Coronado High School

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