Katherine Gonzalez
Roma,TX
Summary
Adept at multitasking and conflict resolution, I enhanced service quality at Unidine by efficiently managing multiple tables and swiftly addressing customer concerns. My role at South Texas College honed my organizational skills, streamlining administrative tasks and improving event execution. Skilled in POS systems and maintaining professional appearances, I consistently deliver exceptional customer service.
Overview
2
2
years of professional experience
Work History
Server
Unidine
Corpus Christi, TX
08.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Work Study Office Assistant
South Texas College
Rio Grande City, TX
09.2022 - 05.2023
- Streamlined administrative tasks for increased productivity through effective time management and prioritization.
- Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
- Assisted with event planning and coordination, ensuring successful execution of workshops and meetings.
- Maintained confidentiality by handling sensitive information with discretion in accordance with university guidelines.
- Supported office staff by managing calendars, scheduling appointments, and coordinating travel arrangements.
Education
Associate Of Applied Arts - Business Administration And Management
South Texas College
Mcallen, TXHigh School Diploma - Business Administration
Roma High School
Roma, TX05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Memory retention
- Reliable and Responsible
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Unidine
08.2023 - 07.2024
Work Study Office Assistant
South Texas College
09.2022 - 05.2023
Associate Of Applied Arts - Business Administration And Management
South Texas College
High School Diploma - Business Administration
Roma High School