Katherine Gonzalez
Ocala,FL
Summary
Fluent in English and Spanish, enabling effective communication with diverse patient populations. Strong background in customer service, adept at resolving issues and fostering positive relationships. Consistently achieves high levels of customer satisfaction and loyalty. Experienced Dental Assistant with expertise in dental x-ray techniques and maintaining clinical cleanliness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Coordinator
Oak Dental Associates
Ocala, FL
04.2024 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
Dental Assistant
Dr Bee Pediatric Dentistry
6935 Land O Lakes Blvd Land O Lakes Fl
04.2021 - 02.2024
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure smooth transitions during shifts.
Office Assistant
Rooms To Go
2970 N Dale Mabry Hwy Ste A, Tampa, FL 33607
01.2020 - 02.2021
- Maintained and updated office records, both digital and physical.
- Delivered clerical support by handling range of routine and special requirements.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Customer Service Representative
LogistiCare
North Haven, CT
03.2016 - 08.2018
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/ or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Education
EFDA, Radiogaphy -
Dental Assistant Institute
4326 Park Blvd STE C, Pinellas Park, FL 337812020
High School Diploma -
Wilbur Cross High School
New Haven, CT2008
Skills
- Impression Taking
- Sealant Application
- Post-Operative Procedures
- Disinfecting Rooms and Equipment
- Advising and Educating Patients
- Medical Charting
- Personable Communication
- Electronic Charting
- Chair Side Assistance
- X-Ray Processing
- Taking X-Rays
- Infection Control Proficiency
- Health and Safety Practices
- Sterilization Techniques
- Accounts payable
- Benefits explanation
- Appointment scheduling
- Payment collection
- Telephone etiquette
- Financial planning
- Debt management
Certification
- Expanded Functions Dental Assistant
- Radiography Certificate
Languages
Spanish
Native or Bilingual
Skills
- Full Mouth Radiographs
- Dental Impressions
- Equipment and Instrument Sterilizatoin
- Oral Hygiene Techniques
- Great customer service
Timeline
Financial Coordinator
Oak Dental Associates
04.2024 - Current
Dental Assistant
Dr Bee Pediatric Dentistry
04.2021 - 02.2024
Office Assistant
Rooms To Go
01.2020 - 02.2021
Customer Service Representative
LogistiCare
03.2016 - 08.2018
EFDA, Radiogaphy -
Dental Assistant Institute
High School Diploma -
Wilbur Cross High School