Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Katherine Good

Lake City,USA

Summary

Self-driven and ambitious professional dedicated to serving the community through a role at the United States Postal Service. Promoted to Lead Clerk in just two years due to hard work and dedication. Continuously seeking opportunities for career expansion and personal growth. Committed to making a positive impact and assisting others in any way possible. Willing to relocate anywhere and authorized to work in the US for any employer. Ready to take on new challenges and contribute skills to a dynamic organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Sales and Service Associate

United States Postal Service
11.2020 - 01.2025
  • Directed associates in achieving distribution targets.
  • Managed and guaranteed timely performance of postal tasks.
  • Produced weekly schedules for clerks.
  • Maintain a safe work environment.
  • Accept and process bulk mail and business reply mail.
  • Rent and collect payment for P.O Boxes.
  • Investigate lost and missing mail.
  • Making financial transactions for domestic and international money orders.
  • Keeping Inventory of stamps and postal products.
  • Skilled in utilizing Excel for data management.
  • Shipping domestic and international packages.
  • Maintained focus on achieving high customer satisfaction levels.

Safety Attendant (contract Position)

Universal Plant Services, Inc.
09.2018 - 09.2020
  • Clean or prepare construction sites to eliminate possible hazards.
  • Operate atmospheric air quality meters (MSA 5 gas meters) to ensure no fire causing contaminants are present in the atmosphere when workers are welding or grinding.
  • Ability to lift and carry 50 pounds to help workers set up job sites and make sure a fire extinguisher is present in the event of a fire.
  • Review work permits and fill out a job safety analysis.
  • Monitor work being performed I.E welding, grinding etc. is being performed safely and all required PPE (personal protective equipment) is being utilized.

Industrial Paint Apprentice (contract Position)

Knight Industrial Service Inc
11.2019 - 03.2020
  • Direct movement of traffic through construction site.
  • Set up and tag barricades around scissor lift to ensure safety of workers.
  • Develop superior knowledge of work zone setup and construction site safety.
  • Carry tools to assist the painters I.E extension cords, sanders, ladders
  • Assist painter by setting up work area and collecting tools to be used
  • Assess the job area, read the permit to understand the job being performed and the work scope and safety precautions.

Painter (contract Position)

CQ&P
05.2019 - 10.2019
  • Sanding, grinding and painting industrial piping, valves and tanks.

Boilermaker (contract Position)

Total Western Inc
02.2019 - 05.2019
  • Review work permits, write out a JSA: Job Safety Analysis
  • Make sure all required PPE (personal protective equipment) is on site and utilized for safety.
  • Make sure equipment to be worked on is locked out, using the LOTO method for safety.
  • Working off scaffolding or at elevations over 4 foot using a body harness with one hundred percent tie off.
  • Use Good communication skills with coworkers, team mates, always have a plan of action before taking on any job.
  • Perform mechanical repairs to equipment in the safest manner possible according to plan.
  • After maintenance work is done for the day complete housekeeping, clean up work area and put away or return tools.

Safety Attendant (contract Position)

PCL Construction
11.2018 - 12.2018
  • Clean or prepare construction sites to eliminate possible hazards.
  • Operate atmospheric air quality meters (MSA 5 gas meters) to ensure no fire causing contaminants are present in the atmosphere when workers are welding or grinding.
  • Ability to lift and carry 50 pounds to help workers set up job sites and make sure a fire extinguisher is present in the event of a fire.
  • Review work permits and fill out a job safety analysis.
  • Monitor work being performed I.E welding, grinding etc. is being performed safely and all required PPE (personal protective equipment) is being utilized

Customer Service Cashier

Mamma Mia Ristorante-cafe
09.2016 - 08.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.

Customer Service Cashier

Dollar Tree
04.2014 - 09.2016

Maintained organized and abundant stock levels.

Education

High school Diploma -

National American University
Colora, MD
04.2016

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Client relationship building
  • Customer service excellence
  • POS experience
  • Product or service support

Certification

  • Transportation Worker Identification Credential (TWIC) June 2018 to June 2024
  • OSHA 30 January 2020
  • HAZWOPER 40 HOUR TRAINING March 2020
  • NCCER Field safety March 2020 to Present
  • NCCER Site Safety Orientation March 2020 to Present
  • NCCER Safety Technology March 2020 to Present
  • NCCER Site Safety Technician March 2020 to Present
  • NCCER Site Safety Supervisor March 2020 to Present
  • OSHA 10 October 2020

Additional Information

Professional reference’s Universal Plant Services: Chad Oliphant 832-784-4722

Shasta Baker 305-988-6515

Chris Williams 248-212-3016

Timeline

Lead Sales and Service Associate

United States Postal Service
11.2020 - 01.2025

Industrial Paint Apprentice (contract Position)

Knight Industrial Service Inc
11.2019 - 03.2020

Painter (contract Position)

CQ&P
05.2019 - 10.2019

Boilermaker (contract Position)

Total Western Inc
02.2019 - 05.2019

Safety Attendant (contract Position)

PCL Construction
11.2018 - 12.2018

Safety Attendant (contract Position)

Universal Plant Services, Inc.
09.2018 - 09.2020

Customer Service Cashier

Mamma Mia Ristorante-cafe
09.2016 - 08.2018

Customer Service Cashier

Dollar Tree
04.2014 - 09.2016

High school Diploma -

National American University
Katherine Good