Katherine Grand
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Scheduling Coordinator
Orlando Health Imaging Centers
06.2023 - Current
- Verified insurance coverage and obtained pre-authorizations.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed complex calendars for multiple medical practitioners, verifying the accuracy of all appointments.
- Met productivity goals monthly across multiple components.
Lead Client Service Specialist
Aventus Health
10.2022 - 06.2023
- Complete missing information for billing purposes.
- Handle client complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Onboarded new clients to the system and demonstrated how to navigate their accounts.
- Prepared invoices for each client at the beginning of each month.
- Run twelve social media accounts and create content for these accounts.
Client Service Specialist
Aventus Health
03.2022 - 10.2022
- Created interpersonal connections with clients.
- Scan and input all requisitions into the LIS.
- Manage over 50 patient calls per day.
- Introduced clients to available online resources and services to increase convenience.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries, and providing information for in-person requests.
Education
Master of Healthcare Administration - Health Services Administration
University of Central Florida
Orlando, FL07.2025
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2023
Associate of Arts -
Miami Dade College
Miami, FL06.2020
Skills
- Microsoft Office
- Account Management
- Customer Support
- Administrative Duties
- Medical Terminology
- Patient Registration
- Conflict Resolution
- Bilingual
Awards
University of Central Florida Black V. Gold Inaugural Case Competition | 1st Place
Affiliations
UCF Young Alumni Ambassador
UCF Case Club Coordinator
ACHE of Central Florida Student Associate
ACHE at UCF Treasurer
Timeline
Scheduling Coordinator
Orlando Health Imaging Centers
06.2023 - Current
Lead Client Service Specialist
Aventus Health
10.2022 - 06.2023
Client Service Specialist
Aventus Health
03.2022 - 10.2022
Master of Healthcare Administration - Health Services Administration
University of Central Florida
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts -
Miami Dade College
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