Katherine Gross

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Processed customer transactions efficiently using point-of-sale systems.
• Upsold menu items and promotions, contributing to increased sales revenue.
• Resolved customer complaints effectively to maintain high satisfaction levels.
• Participated in team meetings to discuss service improvements and operational efficiency.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Provided exceptional customer service by promptly addressing guest needs and inquiries.
• Collaborated with kitchen staff to ensure accurate and timely order delivery.
• Maintained cleanliness and organization of dining area, enhancing guest experience.
• Assisted in training new servers on menu offerings and service protocols.

• Provided exceptional customer service to enhance guest satisfaction and loyalty.
• Coordinated food and beverage orders with kitchen staff for timely delivery.
• Maintained cleanliness and organization of dining area to create welcoming environment.
• Assisted in training new servers on menu knowledge and service protocols.
• Processed payments accurately, ensuring efficient transaction handling.
• Resolved customer complaints promptly, improving overall dining experience.
• Collaborated with team members to streamline service flow during peak hours.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Greeted and seated guests, ensuring timely service and positive first impressions.
• Managed waitlists efficiently, optimizing seating arrangements during peak hours.
• Communicated with kitchen staff to ensure accurate order flow and guest satisfaction.
• Maintained cleanliness of host area, creating welcoming environment for patrons.
• Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
• Monitored dining room activity to facilitate smooth guest transitions between tables.
• Implemented feedback from guests to improve hosting processes and customer interactions.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Contributed to team success through effective communication and cooperation with coworkers and management.

I talked to customers and helped them with any questions they had. Fitting rooms needed to be organized and cleaned. Welcomed customers into the store with great enthusiasm and service.