Katherine Guevara
Virginia Beach,VA
Summary
Motivated graduate and flight attendant seeking to join the Korean Language Program at Hanyang University. Bringing strong cross-cultural communication skills and a foundational, self-studied knowledge of the Korean language, with the goal of achieving fluency through immersive study.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Air
Chicago, IL
02.2025 - Current
- Ensure passenger safety and compliance with aviation regulations during domestic and international flights
- Deliver high-quality customer service in high-pressure environments requiring adaptability and quick decision-making
- Collaborate with flight crew members to maintain efficient in-flight operations
- Assist passengers from diverse cultural backgrounds, demonstrating strong cross-cultural communication skills
- Resolve passenger concerns professionally to maintain a positive onboard experience
- Recognized with multiple "Above and Beyond" commendations from frequent passenger for exceptional service
Event Staff
Waterford Event Rentals
Chesapeake, VA
01.2024 - 01.2025
- Supported weddings and large-scale events by setting up venues, managing rentals, and providing guest assistance
- Delivered professional customer service in fast-paced environments, ensuring seamless event experiences
- Collaborated with event planners to execute high-quality setups under strict timelines
- Recognized as Employee of the Month for professionalism and reliability in high-volume events
Campus Ambassador
Old Dominion University
Norfolk, VA
11.2022 - 04.2024
- Represented the university through campus tours, events, and public outreach to prospective students and families
- Strengthened communication and leadership skills by engaging with diverse audiences
- Promoted university programs with professionalism and cultural awareness
- Recognized as Ambassador of the Month for exceeding engagement goals and effectively representing the brand on campus
- Received the "Whistle While You Work" Award for maintaining a positive attitude and uplifting morale
Crew Member
McDonald's
Virginia Beach, VA
02.2022 - 07.2023
- Delivered efficient service to customers in a fast-paced, team-oriented environment
- Maintained quality, safety, and cleanliness standards
- Recognized as Employee of the Month for exceptional customer service and consistent performance in a fast-paced environment
Education
Bachelor of Science - Tourism Management
Old Dominion University
Norfolk, VA05.2025
Skills
- Safety and regulatory compliance
- Emergency procedures and first aid
- Passenger safety and comfort
- Customer service excellence
- Conflict resolution and problem-solving
- Team collaboration and communication
- Adaptability in dynamic environments
- Cross-cultural communication
Certification
- Microsoft Office Specialist – Word 2016, 11/07/19
- PowerPoint 2016, 12/18/19
- Adult and Pediatric First Aid/CPR/AED, 06/28/24
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Korean
Elementary
Timeline
Flight Attendant
Envoy Air
02.2025 - Current
Event Staff
Waterford Event Rentals
01.2024 - 01.2025
Campus Ambassador
Old Dominion University
11.2022 - 04.2024
Crew Member
McDonald's
02.2022 - 07.2023
Bachelor of Science - Tourism Management
Old Dominion University