Katherine Gutierrez
Tampa,FL
Summary
I am a skilled worker committed to outstanding experiences and customer satisfaction. Always maintaining a highly professional and polished attitude and appearance to match tone for any event. I am customer centered with professional communication skills and genuine care for the guest. A hardworking employee with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Banquet Server
Qwick
Tampa, FL
02.2023 - 11.2023
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Used clear communication to relay food and drink orders to kitchen staff.
- Noted timing of meal progression, keeping kitchen staff informed.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Togo Specialist, Server, Trainer
Olive Garden Restaurant
Tallahassee, FL
01.2021 - 01.2023
- Performed opening duties including setting up workstations with required supplies and equipment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Operated cash register, collected payment from customers and provided change when necessary.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Adhered to company policies regarding health codes and safety regulations at all times.
- Worked with cross-functional teams to achieve goals.
- Developed positive customer relationships through friendly greeting and excellent service.
Host, Togo Specialist, Server, Book Keeper
Bjs Restaurants Inc
Tallahassee, FL
05.2020 - 01.2021
- Participated in ongoing training to enhance job skills and knowledge.
- Organized payment transactions accurately while providing excellent customer service.
- Resolved guest complaints to maintain complete customer satisfaction.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Ensured accuracy in all accounting entries and records.
- Received and recorded cash, checks and transfers.
Education
Associate of Science - Biology
Tallahassee Community College
Tallahassee, FL05.2022
Skills
- Food Service
- Customer Service
- Guest Relations
- Punctual and Reliable
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- proactive learner
Timeline
Banquet Server
Qwick
02.2023 - 11.2023
Togo Specialist, Server, Trainer
Olive Garden Restaurant
01.2021 - 01.2023
Host, Togo Specialist, Server, Book Keeper
Bjs Restaurants Inc
05.2020 - 01.2021
Associate of Science - Biology
Tallahassee Community College
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