Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Katherine Guzman

Jacksonville,FL

Summary

Motivated and reliable professional with strong experience in customer service, known for providing excellent support and building positive relationships with clients. I am currently planning to pursue a degree in healthcare and am seeking a position with a flexible schedule to support my educational goals. I am a fast learner adaptable, and eager to grow within a supportive and dynamic work environment. I am every friendly and familiar with offcie software.

Overview

2024
2024
years of professional experience

Work History

Receptionist

Anthem Lakes Waterview Senior Living in Jacksonville Florida
  • Greeted and assisted visitors
  • Managed incoming calls, directing inquiries to appropriate staff efficiently.
  • Emailing residents or anyone who needed assistance using Microsoft email
  • Maintained organized front desk area, promoting a professional atmosphere.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Printing important documents
  • Calling 911 for residents
  • Putting paperwork together to get sent out

Customer Service Cashier

Adventure Landing
05.2021 - 07.2023
  • Maintained accurate cash drawer and balanced transactions at end of shifts.
  • Resolved customer complaints promptly, maintaining positive relationships and satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Writing down information

Education

Diploma - Highschool

Ged Diploma
Jacksonville, FL
05.2025

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Microsoft email
  • Scheduling
  • Office administration
  • Mail handling
  • Typing speed
  • Placing work orders

Accomplishments

    CPR certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Adventure Landing
05.2021 - 07.2023

Receptionist

Anthem Lakes Waterview Senior Living in Jacksonville Florida

Diploma - Highschool

Ged Diploma

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Katherine Guzman