Katherine Higgins
Alexandria,VA
Summary
Energetic and organized former student with dynamic customer service skills. Skilled in working under pressure and adapting to new situations while also staying poised and personable.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Head Cashier
CVS Pharmacy
Bozeman, MT
06.2021 - 04.2022
- Provided friendly service and assistance to clients with the goal of promoting customer loyalty, satisfaction and sales
- Delivered superior training and leadership to team members to boost performance
- Facilitated and logged store opening, closing and shift changes.
Team Member
Elite Cleaning Co.
Bozeman, MT
09.2020 - 04.2021
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in office buildings and public schools
Student Worker
MSU Police Department And Parking Services
Bozeman, MT
08.2019 - 04.2020
- Greeted incoming office visitors, answered questions and directed individuals to office locations
- Offered quality clerical support to police department personnel
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail for both parking and police services
Crew Lead
AMC Theatres
Northbrook, IL
05.2017 - 08.2019
- Trained employees in time management and proper ways to complete job duties
- Provided assistance to guests with special needs and helped with seat accommodations
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices
Education
Bachelor of Science - Sociology
Montana State University - Bozeman
Bozeman, MT 08.2019 - 05.2023
Skills
Guest services
Cleanliness and sanitation
Verbal and written communication
Relationship Management
Food and beverage preparation
Timeline
Head Cashier
CVS Pharmacy
06.2021 - 04.2022
Team Member
Elite Cleaning Co.
09.2020 - 04.2021
Student Worker
MSU Police Department And Parking Services
08.2019 - 04.2020
Bachelor of Science - Sociology
Montana State University - Bozeman
08.2019 - 05.2023
Crew Lead
AMC Theatres
05.2017 - 08.2019