Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Higgins

Alexandria,VA

Summary

Energetic and organized former student with dynamic customer service skills. Skilled in working under pressure and adapting to new situations while also staying poised and personable.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Head Cashier

CVS Pharmacy
Bozeman, MT
06.2021 - 04.2022
  • Provided friendly service and assistance to clients with the goal of promoting customer loyalty, satisfaction and sales
  • Delivered superior training and leadership to team members to boost performance
  • Facilitated and logged store opening, closing and shift changes.

Team Member

Elite Cleaning Co.
Bozeman, MT
09.2020 - 04.2021
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked alongside other cleaners to complete jobs in office buildings and public schools


Student Worker

MSU Police Department And Parking Services
Bozeman, MT
08.2019 - 04.2020
  • Greeted incoming office visitors, answered questions and directed individuals to office locations
  • Offered quality clerical support to police department personnel
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail for both parking and police services

Crew Lead

AMC Theatres
Northbrook, IL
05.2017 - 08.2019
  • Trained employees in time management and proper ways to complete job duties
  • Provided assistance to guests with special needs and helped with seat accommodations
  • Maintained lobby, hallway and auditorium cleanliness using various sanitation practices

Education

Bachelor of Science - Sociology

Montana State University - Bozeman
Bozeman, MT
08.2019 - 05.2023

Skills

    Guest services

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Timeline

Head Cashier

CVS Pharmacy
06.2021 - 04.2022

Team Member

Elite Cleaning Co.
09.2020 - 04.2021

Student Worker

MSU Police Department And Parking Services
08.2019 - 04.2020

Bachelor of Science - Sociology

Montana State University - Bozeman
08.2019 - 05.2023

Crew Lead

AMC Theatres
05.2017 - 08.2019

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Katherine Higgins