Katherine Hoke
Blue Springs,MO
Summary
Accomplished Floor Manager at Ace Hardware with a proven track record in enhancing customer satisfaction and efficiently managing inventory. Skilled in Employee Management and demonstrating a keen ability to oversee operations and resolve issues, leading to significant improvements in store functionality and customer relations.
Overview
6
6
years of professional experience
Work History
Floor Manager
Ace Hardware
09.2019 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team, accurately count and issue tills, and assigned tasks to maintain smooth-running operations.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
Key Holder
Yogurtini
07.2018 - 10.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Associate of Applied Science - Business Management
Metropolitan Community College - Kansas City
Kansas City, MO05.2024
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Operations Management
- Complex Problem-Solving
- Time Management
references
Keith Tede
816-225-3830
Jeremy Cole
816-718-1017
Hope Hale
660-624-2897
Timeline
Floor Manager
Ace Hardware
09.2019 - Current
Key Holder
Yogurtini
07.2018 - 10.2019
Associate of Applied Science - Business Management
Metropolitan Community College - Kansas City
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