Katherine Jaco
Los Angeles,CA
Summary
I want to be part of the success in an environment of growth and excellence. Hardworking and passionate job seeker with strong organizational skills.
Overview
2027
2027
years of professional experience
Work History
Receptionist/Insurance Specialist
Mayan Insurance Agency
Van Nuys, California
01.2025 - Current
- Delivered outstanding customer service to internal and external customers, enhancing satisfaction and loyalty.
- Managed incoming calls, took messages, and connected callers to relevant departments or personnel, while ensuring efficient communication.
- Addressed customer inquiries and resolved issues promptly, contributing to a positive service experience.
- Explained premium changes, exclusions, and coverage limits to clients.
- Advised insurance clients on coverage options and policy selection.
- Prepared applications for life, auto, and home insurance products.
- Processed renewals, updates, and cancellations for active policies.
- Reviewed policy details for accuracy and compliance requirements.
Waitress/Trainer
True Food Kitchen
Century City, California
10.2022 - 10.2026
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on menu ingredient memorization and preparation method details for informed customer interactions.
- Built positive relationships with trainees to enhance learning effectiveness.
- Facilitated new server onboarding and orientation to ensure smooth transitions into roles.
- Presented menus and described daily specials to guests.
- Facilitated new employees' understanding of their responsibilities to ensure job readiness.
- Set up event spaces for venue staff and guest arrivals.
Manager
Lustig Group
Culver City, California
09.2023 - 12.2024
- Conducted performance reviews for team members to align individual goals with organizational objectives.
- Provided leadership during organizational change to ensure team cohesion and morale.
- Completed performance evaluations for team members to assess strengths and weaknesses.
- Monitored staff performance and addressed issues.
- Monitored staff performance and promptly addressed issues to maintain operational standards.
Receptionist Administrator
Yamashiro Hollywood
Los Angeles, California
02.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved complaints and questions, redirecting calls to appropriate team members for timely assistance.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Monitored visitor access and maintained situational awareness to enhance on-site security and safety.
- Received packages and documents at reception, ensuring proper logging and handling. and documents, applying appropriate internal policies relating to the chain of possession.
- Took delivery of packages and documents, applying appropriate internal policies relating to the chain of possession.
- Coordinated office equipment maintenance to ensure continuous and uninterrupted operations.
Team Leader
Mendocino Farms
Los Angeles, CA
07.2017 - 10.2019
- Monitored team performance and provided feedback to enhance productivity and uphold quality standards.
- Supervised team members to ensure adherence to procedures and quality requirements.
- Worked with a team to identify areas of improvement and devise solutions based on findings.
- Worked with a team to identify areas of improvement and devise solutions based on findings.
- Developed strong relationships with customers through attentive service. with customers through a positive attitude and attentive response.
Hostess/Waitress/Bartender
Mixology 101 and Buca di Beppo
Los Angeles, CA
09.2016 - 11.2018
- Maintained clean and stocked server areas to enhance efficiency while serving tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed and reset tables to ensure cleanliness in the dining room and work areas.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to provide safe and delicious food options for customers with dietary restrictions, allergies, and intolerances.
- Managed dining reservations using front desk seating system. using front desk seating system; and waitlist using a front desk seating system.
- Received and directed phone calls for dining reservations. and handled booking requests for dining service.
Cashier/Barista
Panera Bread
Santa Monica, California
03.2014 - 03.2016
- Greeted customers entering the store and responded promptly to customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for transactions, ensuring accuracy and customer satisfaction.
- Stocked and organized merchandise on sales floor to enhance product visibility.
Host
Ihop
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and busser in maintaining a clean and inviting dining area for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area to ensure guest comfort and efficient flow, while regularly checking restrooms for cleanliness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations by phone and walk-in, coordinating scheduling and kitchen capacity to prevent overbooking.
Sales Associate
Abercrombie & Fitch
Glendale, California
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and check the store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Victoria Secret
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Ann Taylor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Fairfax High School
Skills
- POS Systems
- Customer service
- Cash Handling
- Insurance knowledge
- Staff Training
- Customer Relations
- Results-driven
- Telephone skills
References
- Milissa Marsh (702) 769-0795
- Carlos Ortiz (213) 308-5708
- Jorge Zuniga (310) 490-7790
Timeline
Receptionist/Insurance Specialist
Mayan Insurance Agency
01.2025 - Current
Manager
Lustig Group
09.2023 - 12.2024
Waitress/Trainer
True Food Kitchen
10.2022 - 10.2026
Receptionist Administrator
Yamashiro Hollywood
02.2022 - 09.2023
Team Leader
Mendocino Farms
07.2017 - 10.2019
Hostess/Waitress/Bartender
Mixology 101 and Buca di Beppo
09.2016 - 11.2018
Cashier/Barista
Panera Bread
03.2014 - 03.2016
Sales Associate
Ann Taylor
Sales Associate
Victoria Secret
Host
Ihop
Sales Associate
Abercrombie & Fitch
Fairfax High School