Katherine Jaco
Los Angeles,CA
Summary
I want to be part of the success in an environment of growth and excellence. Hardworking and passionate job seeker with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Receptionist/Insurance Agent
Mayan Insurance Agency
Van Nuys, California
01.2025 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Assisted clients in understanding insurance policy options and coverage details.
- Processed insurance applications, ensuring compliance with company guidelines and regulations.
- Managed customer inquiries, resolving issues related to policies and claims efficiently.
- Processed payments received from clients promptly according to established procedures.
- Analyzed policy documents and explained terms to clients clearly.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
Waitress/Trainer
True Food Kitchen
Century City, California
10.2022 - 10.2026
- Trained new team members on restaurant procedures, menu items, and service expectations.
- Instructed servers on order entry, food delivery, and customer service basics.
- Led new team members through restaurant procedures, menu knowledge, and performance expectations.
- Coached servers on order taking, food service, and customer care practices.
- Assisted other wait staff members in times of heavy customer traffic.
- Improved new team readiness through training on restaurant procedures, menu items, and service expectations.
- Supported trainee success through positive working relationships and clear guidance.
- Improved onboarding experience for new servers through orientation support and training assistance.
- Delivered meals promptly and checked guest satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
Manager
Lustig Group
Culver City, California
09.2023 - 12.2024
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
Receptionist/Office Administrator
Yamashiro Hollywood
Los Angeles, California
02.2022 - 09.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Cashier/Barista
Panera Bread
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Host
Ihop
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sales Associate
Abercrombie & Fitch
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Victoria Secret
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Ann Taylor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hostess/Waitress
Mixology 101 and Buca di Beppo
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Team Leader
Mendocino Farms
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Fairfax High School
01-2014
Skills
- POS Systems
- Customer Assistance
- Cash Handling
- Staff Training
- Customer Relations
- Goal-Oriented
- Multi-Line Phone Usage
- Organization
References
- Miguel Loa (626) 316-3546
- Carlos Ortiz (213) 308-5708
- Matthew Jimenez (747) 351-4417
Timeline
Receptionist/Insurance Agent
Mayan Insurance Agency
01.2025 - Current
Manager
Lustig Group
09.2023 - 12.2024
Waitress/Trainer
True Food Kitchen
10.2022 - 10.2026
Receptionist/Office Administrator
Yamashiro Hollywood
02.2022 - 09.2023
Team Leader
Mendocino Farms
Hostess/Waitress
Mixology 101 and Buca di Beppo
Sales Associate
Ann Taylor
Sales Associate
Victoria Secret
Sales Associate
Abercrombie & Fitch
Host
Ihop
Cashier/Barista
Panera Bread
Fairfax High School