Katherine James
Loveland,CO
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in editing, proofreading and data organization.
Overview
5
5
years of professional experience
Work History
Shift Manager
Urban Field Pizza & Market
05.2023 - Current
- Served customers by creating a welcoming environment, providing accurate and detailed information about the menu and maintaining a clean and organized restaurant
- Led shifts with approximately 10 coworkers, assigning duties, dealing with issues in the moment and coordinating between front of house, bar and kitchen to ensure the restaurant is functioning at a high level
- Managed cash reports and tip outs to coworkers
Assistant Coordinator - Facility Operations
Town of Erie Parks and Recreation Department
05.2022 - 04.2023
- Supervised 40 to 50 part time Recreation Attendants and Managers on Duty as well as 2 full time Recreation Specialists for the Erie Community Center
- Responsible for scheduling, managing timecards and completing performance reviews
- Interviewed, hired and trained Guest Service staff for working at the front desk, the childcare center and the concessions stand
- Gathered and communicated information from all program areas for the Guest Service staff to effectively serve customers
- Sent regular email updates as well as facilitated large group meetings
- Tracked financial data for the ECC and served as an expert in utilizing Amilia software.
Recreation Specialist - Guest Service Operations
Town of Erie Parks and Recreation Department
03.2021 - 05.2022
- Served as manager on duty, closing and opening the Erie Community Center
- Managed the concessions stand including stocking, scheduling, training staff, tracking metrics and coordinating with the Sports team
- Updated cash handling and reporting procedures and trained staff on the new policies
- Maintained professional, exceptional, accountable and knowledgeable customer service while interacting with customers and coworkers.
Office Operations Supervisor
2020 Census
01.2020 - 11.2020
- Rapidly promoted from clerk to supervisory role in the first month of employment
- Created call scripts, managed spreadsheets and supervised employees making outgoing and incoming phone calls to applicants
- Designed and implemented a low-contact hiring process for nearly 2,000 field employees during the Covid-19 pandemic
- Audited and improved travel reimbursement system for field employees.
Software Engineer
Google, Inc.
10.2018 - 11.2019
- Designed and implemented new features for a variety of Google products including the Android Google app, the Google Go app and internal workflow tools
- Investigated incoming bugs, designed fixes and added tests to protect from future regressions.
Education
Some College (No Degree) - Computer Science and Mathematics
University At Buffalo, The State University of New York
BuffaloSkills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Payroll Administration and Timekeeping
- Employee Training
- Data Entry
- Computer Skills
- Strong Problem Solver
- Scheduling
- Cash Handling
Timeline
Shift Manager
Urban Field Pizza & Market
05.2023 - Current
Assistant Coordinator - Facility Operations
Town of Erie Parks and Recreation Department
05.2022 - 04.2023
Recreation Specialist - Guest Service Operations
Town of Erie Parks and Recreation Department
03.2021 - 05.2022
Office Operations Supervisor
2020 Census
01.2020 - 11.2020
Software Engineer
Google, Inc.
10.2018 - 11.2019
Some College (No Degree) - Computer Science and Mathematics
University At Buffalo, The State University of New York
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