Katherine Janisch
South Haven,MN
Summary
Experienced Health Care with . Retail and factory experience. Strong communication skills coupled with ability to provide customer service, and education. A team player recognized for staying focused and organized while working independently or as a team without daily supervision. Areas of specialty includes: Customer facing, handling calls, chart reviews, and Health information documents.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Health Information Assistant 1
CentraCare Health System
04.2024 - Current
- Answering phones, and facing patients to them with all medical records questions and health information as requested daily.
- Streamlined data management practices by efficiently organizing and maintaining patient files.
- Enhanced patient privacy by strictly adhering to HIPAA regulations while handling sensitive health information.
- Contributed to a positive patient experience by addressing inquiries about medical records in a courteous and timely manner.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Located, retrieved, sent and scanned medical record data.
Customer Service Assistant
CentraCare
05.2022 - 05.2023
- Taking payments by phone and in person and applying to accounts.
- Navigating company software to complete daily task.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced customer , and patient satisfaction by efficiently addressing and resolving inquiries and concerns,relating healthcare accounts to guarantee customer satisfaction
Insurance Assistant
CentraCare
05.2021 - 04.2022
- Working with software to complete claims for payment from DME billing
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Insurance Specialist
Meduit
03.2017 - 05.2021
- Correct and submit medicaid and medical claims for reimbursement using company software provided
- Print and electronically file medical claims for payment and reimbursement
Account Coordinator/Field Support Specialist
MCKESSON/MEDICAL SURICAL INC
01.2004 - 12.2015
- Attained medical records for Medicare Part B, DME billing, Hippa compliance
- Managed and maintained inventory and supplies/Phone Communication
- Collaborated with nursing homes in providing satisfactory customer service
- Performed analysis of medical records using knowledge of Pathology, Physiology, Anatomy, and medical terminology
Education
Certificate - Medical Coding
Rasmussen College-Minnesota
Saint Cloud, MNAssociate - Health Information Technology
Rasmussen College
Saint Cloud, MN09.2016
Skills
- Customer communication and service
- Detail Orientation
- Medical Records/Analysis
- Office/Computer/Electronic data and records
- Phone/Clerical skills
- Medical Terminology/Coding and HIPPA knowledge
- Medical Insurance Experience
- DME knowledge
- Microsoft Excel, Word, Office experience, some One note
- Medical Coding not Licensed
- Insurance Verification Knowledge
- CPT, ICD 10 coding knowledge not license
- Medical Office Experience and Medical records Experience
- Anatomy, and physiology Knowledge
- EMR Systems, Epic
Certification
Certified Professional Coder
Personal Information
Work Permit: Authorized to work in the US for any employer
Areas of Specialty
- Customer facing, and taking incoming and making outgoing calls
- Chart reviews, Health Information document processing.
Timeline
Health Information Assistant 1
CentraCare Health System
04.2024 - Current
Customer Service Assistant
CentraCare
05.2022 - 05.2023
Insurance Assistant
CentraCare
05.2021 - 04.2022
Insurance Specialist
Meduit
03.2017 - 05.2021
Account Coordinator/Field Support Specialist
MCKESSON/MEDICAL SURICAL INC
01.2004 - 12.2015
Associate - Health Information Technology
Rasmussen College
Certified Professional Coder
Certificate - Medical Coding
Rasmussen College-Minnesota
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