Katherine Janisch

Working with confidential documents daily, and mailing, sorting, and sending them to appropriate areas or clients in a timely manner.

Answering questions by phone and in person for requests for medical information, and sending it to the appropriate areas to collect and send documentation.

Following all HIPAA guidelines to release medical information.

• Monitored patient vital signs and reported changes to healthcare professionals.
• Assisted patients with daily living activities and personal hygiene.
• Provided companionship and emotional support to enhance patient well-being.

• Answering questions in person and by phone on billing questions.
• Taking payments and placing them on accounts, forwarding all calls, if needed, to the appropriate areas for questions.
• Navigating in EHR daily to assist customers and complete daily tasks.
• Faxing and running office equipment daily.

• Correct and submit Medicaid and medical claims for reimbursement using the company software provided.
• Print and electronically file medical claims for payment and reimbursement.
• Reviewed patient accounts for accuracy and compliance with policies.
• Update all patient demographics, and verify the demographics.
• Take and enter all payments for patients with no insurance, balance accounts, and handle all questions on accounts with no insurance.