Katherine Jensen
Houston,TX
Summary
Dedicated and adaptable student with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Saltgrass Steakhouse, Landry's
Webster, TX
06.2023 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Contributed to the preparation of banquet rooms for special occasions.
- Executed all necessary tasks for opening and closing, which involved restocking supplies and maintaining cleanliness of work areas.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Successfully oversaw reservation processes, including handling waitlists and fulfilling special requirements for larger gatherings.
Hotel Front Desk Clerk
The Beachcomber Inn
Galveston, TX
05.2020 - 05.2023
- Provided guests with in-depth knowledge about the hotel's amenities, services, and nearby points of interest.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted with room reservations, changes and cancellations.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Assisted guests with check-in and check-out procedures as needed.
Education
Global Hospitality Leadership - Hospitality Administration And Management
University of Houston
Houston, TX12-2024
High School Diploma -
Friendswood High School
Friendswood, TX06-2020
Skills
- Reservation coordination
- Table setting arrangements
- High-volume dining
- Customer Service
- Social Perceptiveness
- Active Learning
- Guest Relations
Affiliations
- Alumni of Alpha Chi Omega
- Served on the executive board for 1 year as head of Philanthropy
- Served on event planning committee for 1 year
- Created and ran philanthropy events
Timeline
Restaurant Hostess
Saltgrass Steakhouse, Landry's
06.2023 - Current
Hotel Front Desk Clerk
The Beachcomber Inn
05.2020 - 05.2023
Global Hospitality Leadership - Hospitality Administration And Management
University of Houston
High School Diploma -
Friendswood High School
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