Katherine Joyce
Omaha,NE
Summary
I am a recent graduate with a Bachelor of Arts in Anthropology with a concentration in Environmental Studies (August 2025) and have already begun pursuing a Master’s degree in Forensic Psychology (August 2025). My academic background has strengthened my skills in research, critical analysis, and problem-solving, while my reliability and ability to learn quickly allow me to adapt to new environments with ease. I am seeking full-time or part-time employment where I can apply my dedication, professionalism, and strong interpersonal skills to contribute effectively to organizational goals. I am available during the day, seven days a week, and eager to bring both academic knowledge and practical commitment to my next role.
Overview
8
8
years of professional experience
Work History
CHAMPVA Rep
Signature Performance
04.2025 - 09.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Remote work, 3 screens
- Passed government screening and background check
Student Loan Advisor
Northend Teleservices
10.2023 - 07.2024
- Ensured compliance with Level 3 clearance, enhancing trust in student loan advisement.
- Remote
- Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
- Educated clients about the benefits of various forgiveness programs available to them, empowering informed decision-making processes.
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
Daycare Provider
Inhome Daycare
05.2017 - 07.2021
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
Education
Bachelor of Arts - Anthropology with Environmental Studies
Southern New Hampshire University
08.2025
LPN Associate Degree - undefined
Kaplan University
06.2013
Culinary Arts Certification - undefined
Job Corps
Cheyenne, WY01.1998
Master of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH09-2027
Skills
- Proficient typist
- Customer support
- Goal-oriented mindset
- Customer relations
- Client relationship building
- Client services
- Paperwork processing
- Telephone reception
- Technical troubleshooting
- Account servicing
- CRM software expertise
- Multitasking
- Attention to detail
- Organizational skills
- Problem-solving
Timeline
CHAMPVA Rep
Signature Performance
04.2025 - 09.2025
Student Loan Advisor
Northend Teleservices
10.2023 - 07.2024
Daycare Provider
Inhome Daycare
05.2017 - 07.2021
LPN Associate Degree - undefined
Kaplan University
Culinary Arts Certification - undefined
Job Corps
Bachelor of Arts - Anthropology with Environmental Studies
Southern New Hampshire University
Master of Arts - Forensic Psychology
Southern New Hampshire University
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