Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHERINE JOYCE

Carter Lake,IA

Summary

Detail-oriented professional with a Bachelor of Arts in Anthropology with a concentration in Environmental Studies and currently pursuing a Master of Arts in Criminology (beginning January 2026). Experienced in regulated and compliance-driven environments requiring confidentiality, accuracy, and strong policy interpretation, including roles supporting federal healthcare benefits and student loan advisory services. Possesses a strong foundation in research, investigative analysis, and problem-solving, with the ability to interpret complex procedures and communicate information clearly.

Throughout my career, I have also developed extensive experience in customer service, food service operations, scheduling, and organizational management. Periods of my employment history reflect time dedicated to caring for children with special needs, which strengthened my abilities in coordination, time management, advocacy, and problem resolution in high-responsibility environments. I have successfully passed federal background screenings and maintain a high standard of professionalism, integrity, and confidentiality. Seeking opportunities within customer service, government, criminal justice, investigative support, or compliance environments where analytical ability, reliability, and commitment to public service can contribute to organizational success.

Overview

8
8
years of professional experience

Work History

CHAMPVA Rep

Signature Performance
04.2025 - 09.2025
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Remote work, 3 screens
  • Passed government screening and background check

Student Loan Advisor

Northend Teleservices
10.2023 - 07.2024
  • Ensured compliance with Level 3 clearance, enhancing trust in student loan advisement.
  • Remote
  • Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
  • Educated clients about the benefits of various forgiveness programs available to them, empowering informed decision-making processes.
  • Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.

Daycare Provider

Inhome Daycare
05.2017 - 07.2021
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.

Education

Master of Science - Criminology

University of Oklahoma
01-2028

Bachelor of Arts - Anthropology with Environmental Studies

Southern New Hampshire University
US
08-2025

LPN Associate Degree - undefined

Kaplan University
US
06-2013

Skills

  • Proficient typist
  • Customer support
  • Goal-oriented mindset
  • Client relationship building
  • Technical troubleshooting
  • CRM software expertise
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Problem-solving
  • Telephone reception
  • Data entry proficiency
  • Client services

Timeline

CHAMPVA Rep

Signature Performance
04.2025 - 09.2025

Student Loan Advisor

Northend Teleservices
10.2023 - 07.2024

Daycare Provider

Inhome Daycare
05.2017 - 07.2021

LPN Associate Degree - undefined

Kaplan University

Master of Science - Criminology

University of Oklahoma

Bachelor of Arts - Anthropology with Environmental Studies

Southern New Hampshire University
KATHERINE JOYCE