Katherine Klem

• Provided compassionate personal care to clients in their homes.
• Assisted clients with daily living activities and personal hygiene tasks.
• Monitored client health and reported changes to healthcare professionals.
• Maintained a clean and safe environment for clients at home.
• Documented client progress and care activities in daily logs.
• Communicated effectively with clients, families, and healthcare teams.
• Supported mobility by assisting clients with walking and transfers.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Prepared meals and snacks according to prescribed diets.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Front Desk :

• Checked in the guest.
• Directed current and potential guests to the appropriate department, and informed them of basic knowledge about what the company has to offer, and any special promotions.

Child Care Center:

• Ensured parents and caregivers that their child(ren) would be safe and have fun while they engaged in their fitness, health, and overall well-being.
• Engaged with children ranging in ages from 0years - 5years old.
• Came up with fun, engaging, and fun activities for the children.

Janitor :

• Resolved customer complaints with empathy and professionalism.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

• Prepared food items according to standardized recipes and procedures.
• Operated kitchen equipment safely and efficiently during meal preparation.
• Maintained cleanliness and organization of workstations throughout shifts.
• Collaborated with team members to ensure timely order completion during peak hours.
• Monitored inventory levels and reported shortages to management promptly.
• Followed health and safety regulations to ensure a safe kitchen environment.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
• Wrapped, dated and labeled food items in storage for safety and freshness.

• Ensured cleanliness and organization of dining area to enhance customer experience.
• Processed customer orders efficiently at point of sale, managing cash, credit, and digital payments accurately.
• Collaborated with team members to streamline operations and improve service flow.
• Monitored inventory levels and restocked supplies promptly to minimize disruptions.
• Resolved customer complaints professionally, fostering positive relationships and repeat business.

• Directed sanitation procedures and trash removal to maintain organized aisles and register area.
• Scanned merchandise with point-of-sale system to ensure accurate purchase totals.
• Assisted customers with purchases and enrolled them in rewards program.
• Handled customer inquiries over the phone regarding store operations and product information.
• Balanced daily transactions using computerized point-of-sale system for accuracy.
• Arranged and replenished displays to preserve store appearance and enhance shopping experience.
• Adhered to company security protocols for managing large cash sums.
• Acquired knowledge of other department roles to provide operational coverage.

• Processed merchandise returns and exchanges according to store policies.
• Counted cash drawer amounts at shift start to ensure accuracy.
• Resolved customer complaints professionally while adhering to company policy.
• Accurately processed credit card, cash, and check payments during transactions.
• Maintained up-to-date knowledge of store promotions to effectively highlight sales.