Katherine Lally
Kiln,MS
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
11
11
years of professional experience
Work History
Server
The Red Zone Bar And Grill
01.2024 - 02.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Expeditor
Chili’s Grill and Bar
03.2016 - 01.2019
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
FOH/BOH Team Member
Newk’s Eatery
06.2014 - 04.2016
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
Education
University of Mississippi
Oxford, MSSkills
- Customer service
- Point of sale operation
- Cash handling
- Strong work ethic
- Team player
Timeline
Server
The Red Zone Bar And Grill
01.2024 - 02.2025
Expeditor
Chili’s Grill and Bar
03.2016 - 01.2019
FOH/BOH Team Member
Newk’s Eatery
06.2014 - 04.2016
University of Mississippi
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