Katherine Langham
Greeley,CO
Summary
Dynamic professional with a proven track record in client relationship management. Skilled in process improvement and team leadership, I excel at enhancing operational efficiency and delivering exceptional service. My experience as a caregiver has honed my multitasking abilities, ensuring a customer-first approach in all interactions.
Overview
16
16
years of professional experience
Work History
Full-Time Caregiver & Community Volunteer
Colorado
Greeley, Colorado
01.2023 - Current
- Provided primary care for young child, enhancing multitasking and prioritization skills.
- Volunteered weekly at local food bank, assisting with intake processes and logistics.
- Engaged in continuous professional development focused on soft skill enhancement.
Client Services
Titlewave Real Estate Solutions
02.2021 - 05.2023
- Managed high volumes of client interactions and resolved inquiries with a customer-first approach.
- Partnered with legal and sales teams to streamline processes and reduce turnaround times.
- Led onboarding and mentoring for new hires.
- Proposed and implemented service efficiency improvements.
Business Analyst / Training Lead (ASK Academy)
A.S.K. Service
Plymouth, Michigan
11.2020 - 02.2021
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to gather and document requirements.
Title Searcher & Examiner
A.S.K. Service
Plymouth, MI
10.2019 - 02.2021
- Analyzed legal documents to verify property liens and encumbrances.
- Conducted thorough title searches for property transactions and ownership records.
Client Services
A.S.K. Service
Plymouth, MI
07.2017 - 03.2020
- Delivered responsive customer service while managing client accounts with precision.
- Identified process inefficiencies and implemented effective solutions to enhance operations.
Branch Marketing Manager & Loan Processor
Primary Residential Mortgage
01.2017 - 06.2017
- Led localized marketing efforts, increasing customer inquiries by 20%.
- Managed loan documentation to ensure accuracy and compliance.
Parole Case Manager & Assistant Regional Program Manager
1st Alliance TASC
11.2015 - 01.2017
- Supported parolees with reintegration plans and resource referrals.
- Assisted with scheduling, reporting, and regional program operations.
Assistant Manager
Dairy Queen
05.2009 - 08.2016
- Supervised staff and operations, managed inventory, and trained new hires.
Intern Investigator
Weld County Public Defender's Office
12.2013 - 12.2014
- Conducted witness interviews and assisted with evidence gathering for case prep.
Education
Bachelor of Arts - Criminal Justice
University of Northern Colorado
Greeley, CO12.2014
A.A. -
Aims Community College
Greeley, CO12.2012
Skills
- Client relationship management
- Process improvement and training
- Verbal and written communication
- Business operations analysis
- Technical adaptability
- Team leadership and problem solving
- Time management and prioritization
Timeline
Full-Time Caregiver & Community Volunteer
Colorado
01.2023 - Current
Client Services
Titlewave Real Estate Solutions
02.2021 - 05.2023
Business Analyst / Training Lead (ASK Academy)
A.S.K. Service
11.2020 - 02.2021
Title Searcher & Examiner
A.S.K. Service
10.2019 - 02.2021
Client Services
A.S.K. Service
07.2017 - 03.2020
Branch Marketing Manager & Loan Processor
Primary Residential Mortgage
01.2017 - 06.2017
Parole Case Manager & Assistant Regional Program Manager
1st Alliance TASC
11.2015 - 01.2017
Intern Investigator
Weld County Public Defender's Office
12.2013 - 12.2014
Assistant Manager
Dairy Queen
05.2009 - 08.2016
Bachelor of Arts - Criminal Justice
University of Northern Colorado
A.A. -
Aims Community College
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